Assistant Manager of Dining AS7571

Oklahoma State University; Stillwater (OK); On-site; USD 45,000 - 57,200; Full time

Job summary

Oklahoma State University OSU-Stillwater is seeking an Assistant Manager to lead a high-volume food court operation and any off-site locations as needed. The role entails directing staff, improving processes, and maintaining exceptional customer service in a dynamic retail food setting.

Strong leadership, communication, and problem-solving skills are essential, along with the ability to work weekends and late hours according to operating hours. A background in food retail management is preferred.

Qualifications

• High School/GED required; degree conferred by start date.
• Two years of related work experience; post-secondary education may substitute.
• Food safety certifications required after hire (Serve Safe/food handler).
• Valid driver’s license required before hire.

Responsibilities

• Lead and oversee high-volume food court operations and off-site locations.
• Improve operational processes and ensure standards for franchise concepts.
• Develop staff, train teams, and foster customer-service excellence.
• Achieve sales goals while managing controllable costs and scheduling.
• Provide strong leadership and maintain a positive, customer-focused environment.
• May work weekends and late nights as dictated by hours of operation.

Skills

Customer service

Leadership

Staff training

Communication

Staff supervision

Problem solving

Attention to detail

Sales growth

Team collaboration

Education

High School/GED

Bachelor's Hotel/Restaurant or related field

Tools

Microsoft Word

Excel

Job description

Campus

OSU-Stillwater

Contact Name & Email

Tonishia Van Pelt, [e-mail]

Work Schedule

This is a full‑time position with a schedule determined by the unit’s hours of operation, which may include weekends.

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$45,000 - $57,200

Special Instructions to Applicants

For full consideration, please include a resume, cover letter and contact information for three professional references.

About This Position

Responsible for the leadership and oversight of a high‑volume food court operation and additional off‑site location(s), if necessary. This position provides direction to improve operational processes for self‑branded locations, ensures adherence to standards for franchise‑branded concepts, and fosters a strong customer service culture. The Assistant Manager plays a key role in building sales, managing controllable costs, developing and training staff, and maintaining a positive, efficient, and customer‑focused work environment. This position requires strong customer service skills and a solid background in food retail operations.

Excellent communication, organizational, and presentation skills are required. The position also demands attention to detail, initiative, problem‑solving ability, and strong leadership skills. The Assistant Manager must be self‑motivated, demonstrate a high level of professionalism, and possess excellent staff training and development skills. A strong background in food retail management and customer service is essential.

The Assistant Manager may perform full management duties in the absence of the Unit Manager. Depending on departmental needs, this position will be required to work weekends and late nights as dictated by the operating hours of assigned food concepts. The role also requires the ability to stand for extended periods up to 8–12 hours per day depending on scheduling and operational demands.

Required Qualifications

• High School/GED (degree must be conferred on or before agreed upon start date)
• Two years of related work experience. Post‑secondary education may be substituted for years of experience.

Certifications, Registrations, And/or Licenses

Valid Drivers License required before hire. Food Handler’s Permit/Serve Safe Certification required after hire.

Skills, Proficiencies, And/or Knowledge

• Ability to lift up to 50lbs. depending on operational demands
• Excellent computer skills in Microsoft Word and Excel
• Excellent written and verbal communication skills
• Ability to work with a diverse clientele and to supervise many levels of staff with varying expertise
• Position requires friendly, pleasant disposition, positive attitude, enjoy working with people and staff, and the ability to enforce policies and procedures.
• Passion for customer service excellence
• Demonstrate good leadership skills
• Experience with computerized inventory systems and point of sales cash operations.

Preferred Qualifications

• Bachelor's Hotel/Restaurant or a related field
• Six years’ experience in retail food establishments with at least two of those years in a supervisory role. Must be able to demonstrate outstanding Customer Service, an appreciation of quality and attention to detail as it relates to preparation and presentation. Must have the ability to work effectively with minimal supervision. A Bachelor's degree may be substituted for four years of related experience.