Assistant Manager (NYC: Midtown)

The Escape Game, LLC; New York (NY); On-site; USD 52,000 - 66,000; Full time

Job summary

The Escape Game, LLC in New York, NY is seeking an Assistant Manager (Midtown) to support the GM, drive guest experiences, and uphold TEG standards. This full-time role requires strong leadership, coaching, and hands-on collaboration with team members to ensure smooth daily operations.

You will work a schedule including nights, weekends, and holidays, maintain a positive attitude, and model excellent customer service in a fast-paced environment.

Qualifications

• Must work at least 2 weekend shifts and 2 night shifts per week.
• Flexible availability for nights, weekends, holidays.
• Able to handle physical activity: cleaning, painting, standing, lifting 30-40 lbs, minor repairs.
• Align with TEG’s Uniform Standards.

Responsibilities

• Support the GM by executing initiatives and upholding TEG standards.
• Coach team to maintain guest service excellence and smooth operations.
• Maintain composure and adapt in a fast-paced environment.

Skills

Leadership

Coaching

Communication

Interpersonal

Flexibility

Tech basics

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Manager (NYC: Midtown)

Full Time Management New York, NY, US

9 days ago Requisition ID: 1892

Our team members are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

Assistant Managers serve and support their GM by executing their initiatives, championing TEG’s values, and coaching my team to uphold TEG standards through continuous, gracious pressure. They are a humble, teachable trainee who is eager to learn from and apply feedb ack from their GM and Region Leader.

REQUIREMENTS

• Required to work at least 2 weekend shifts and 2 night shifts per week unless requested off in writing through email and TEG’s timekeeping software at least two weeks in advance.
• Flexible availability. This role often works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Align with TEG’s Uniform Standards.

KNOWLEDGE, SKILLS & ABILITIES

• Genuine love for serving others
• Flexibility in a rapidly changing work environment
• Consistently fantastic attitude
• Strong interpersonal and communication skills
• Ability to positively influence others
• Basic computer skills
• Maintains composure in high-stress, fast-paced environments