Assistant Manager (Concord, NC)

The Escape Game, LLC; Concord (NC); On-site; USD 22,000 - 23,000; Full time

Job summary

The Escape Game, Concord, NC, is seeking an Assistant Manager to support the General Manager and coach the team in delivering world-class hospitality. This role requires flexibility for nights, weekends, and holidays, and involves hands-on responsibilities and game-area upkeep.

Eligible candidates will work with a dynamic team, lead by example, and maintain high standards of guest service. The position emphasizes adaptability, communication, and a willingness to learn from leadership.

Qualifications

• Genuine love for serving others.
• Flexibility in a rapidly changing work environment.
• Consistently fantastic attitude.
• Strong interpersonal and communication skills.
• Ability to positively influence others.
• Basic computer skills.
• Maintains composure in high-stress, fast-paced environments.

Responsibilities

• Assist the GM by executing initiatives and coaching the team.
• Uphold The Escape Game values and standards.
• Support guest experience through hospitality excellence.
• Lead operations during shifts to ensure guest satisfaction.

Skills

Genuine service

Flexibility

Positive attitude

Interpersonal skills

Influence others

Basic computer skills

Composure under pressure

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Management Full Time Management Concord, NC, US

Salary Range: $16.00 To $16.50 Hourly

Please copy & paste the link below to view the job description for Assistant Manager: https://drive.google.com/file/d/1vk0AyxKpcGS3Ry-IVgNRPR0LCGQsl5i1/view?usp=sharing

Our team members are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

Assistant Managers serve and support their GM by executing their initiatives, championing TEG’s values, and coaching my team to uphold TEG standards through continuous, gracious pressure. They are a humble, teachable trainee who is eager to learn from and apply feedb ack from their GM and Region Leader.

REQUIREMENTS

• Required to work at least 2 weekend shifts and 2 night shifts per week unless requested off in writing through email and TEG’s timekeeping software at least two weeks in advance.
• Flexible availability. This role often works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Align with TEG’s Uniform Standards.

KNOWLEDGE, SKILLS & ABILITIES

• Genuine love for serving others
• Flexibility in a rapidly changing work environment
• Consistently fantastic attitude
• Strong interpersonal and communication skills
• Ability to positively influence others
• Basic computer skills
• Maintains composure in high-stress, fast-paced environments