Assistant Manager - Lead Teams, Elevate Guest Experience

Dhanani Group Inc; Naperville (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Scholarship Fund Program

Burger King emergency fund

Discount program

Provider finder/cost estimation tool

Wellness program

Pregnancy planning tool

Job summary

Burger King in Naperville, IL is hiring for a leadership role focused on developing team leaders and delivering exceptional guest experiences. The position emphasizes training, coaching, and maintaining high standards across service, quality, and cleanliness.

The role requires a high school diploma or equivalent, 1–2 years of supervisory experience, and the ability to work a full range of shifts. Join a fast-paced team dedicated to guest satisfaction and financial goals.

Qualifications

• Must have high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders—puts your people and restaurant first—not yourself.
• Create Memorable Experiences—creates a service experience so good the guest can’t wait to come back to Burger King.
• Administration—maintains the balance between providing a high-quality employee and guest experience, and achieving financial goals.
• Welcomes new team members and provides them with the training needed to do their job.
• Leads inspiring team huddles that motivate and inform the team.
• Ensures team members receive ongoing training and coaching.
• Builds the capability of the shift supervisors and prepares them for their next level.
• Consistently thanks the team and celebrates success.
• Monitors Speed of Service to ensure delivery of guest expectations.
• Ensures product quality and operations standards are consistently delivered.
• Partners with the Restaurant General Manager and team to create action plans to improve guest metrics.
• Reviews sales and scheduling to ensure QSC will be met.

Skills

Personable

Results-oriented

Self-starter

Team leadership

Education

High school diploma or equivalent

Job description

Burger King in Naperville, IL is hiring for a leadership role focused on developing team leaders and delivering exceptional guest experiences. The position emphasizes training, coaching, and maintaining high standards across service, quality, and cleanliness.

The role requires a high school diploma or equivalent, 1–2 years of supervisory experience, and the ability to work a full range of shifts. Join a fast-paced team dedicated to guest satisfaction and financial goals.