Assistant Manager — Lead Teams, Elevate Guest Experience

Dhanani Group Inc; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency Fund

Discount Program

Provider Cost Estimator Tool

Wellness Program

Pregnancy Planning Tool

Job summary

Burger King is looking for energetic leaders to help grow our operations in Houston. You will mentor teams, uphold guest service excellence, and balance quality with profitability in a fast-paced setting.

As a franchise operation, you will train new hires, lead staff huddles, and drive continuous improvements in service delivery and food standards. This role offers growth from team member to supervisory positions with a focus on customer satisfaction.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues per Burger King standards.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop servant leaders and puts your people and restaurant first.
• Create memorable experiences and guest service excellence.
• Balance high-quality service with financial goals.
• Welcome new team members and provide training.
• Lead inspiring team huddles to motivate and inform.
• Ensure ongoing training and coaching for staff.
• Build the capability of shift supervisors for advancement.
• Consistently thank the team and celebrate success.
• Coach brand service behaviors and give feedback.
• Monitor speed of service to meet guest expectations.
• Keep the restaurant welcoming and clean.
• Ensure product quality and operational standards.
• Collaborate with GM to improve guest metrics.
• Review sales and scheduling to meet QSC.
• Ensure accurate daily numbers and cash handling.
• Review inventory to create product orders.
• Evaluate and implement cost controls.
• Monitor staffing charts and production planning.
• Create and monitor schedules and onboarding for new hires.
• Address employee needs and operational assessments.

Skills

Guest service

Supervisory experience

Team leadership

Communication

Education

High school diploma

Job description

Burger King is looking for energetic leaders to help grow our operations in Houston. You will mentor teams, uphold guest service excellence, and balance quality with profitability in a fast-paced setting.

As a franchise operation, you will train new hires, lead staff huddles, and drive continuous improvements in service delivery and food standards. This role offers growth from team member to supervisory positions with a focus on customer satisfaction.