Assistant Manager: Lead Team & Elevate Guest Experience

Zaxbys; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Bonus potential (Paid Quarterly)

Free meals on shift

50% off meals off shift

Paid Time Off

Paid Holidays

Early Access to Pay

Recognition Program

Referral Program

Opportunities to Advance

Medical, Dental, and Vision Insurance

Short and Long-Term Disability

Employer-Paid Life Insurance

401(k) With Employer Match

Job summary

Zaxby's in Charlotte, NC is seeking an Assistant Manager to lead daily operations, coach team members, and uphold service and food safety standards.

You will drive guest satisfaction, manage training, schedule shifts, and participate in performance reviews while adhering to company policies and local laws. This is a full-time role with benefits and advancement opportunities within Zax LLC.

Qualifications

• Must be 18 years of age or older.
• Must have a valid driver’s license, vehicle insurance, and reliable transportation.
• Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Successful completion of background check.
• Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others.
• 1-3 years management experience required.
• Restaurant management experience preferred.

Responsibilities

• Complete all training requirements including: Zaxbys Assistant Manager Development Plan.
• Food Safety Certification and Manager Certification.
• Any additional training required by Zax LLC.
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations.
• Ensure team members receive proper training including ongoing coaching and development.
• Create an effective work schedule following company standards and local laws.
• Plan and delegate shift assignments including communicating expectations and adjusting as needed.
• Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals.
• Ensure service, product quality, and cleanliness standards are consistently upheld.
• Communicate performance concerns to your General Manager.
• Assist with performance reviews and mentor and develop team members.
• Create and maintain a positive culture and healthy team morale through recognition and leading by example.
• Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner.
• Ensure processes, policies, and procedures are properly followed throughout daily operations.
• Maintain operational standards and ensure compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures.
• Maintain compliance with federal, state, and local laws and guidelines.
• Utilize management tools and keep neat, accurate, and current records.
• Other responsibilities
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
• Ensure the team works safely and follows all safety guidelines and procedures
• Immediately report all human resources and risk management concerns to your General Manager and District Manager
• Escalate other concerns to your supervisor when appropriate
• All other duties necessary to ensure restaurant operations function properly

Skills

Leadership

Organizational skills

Interpersonal skills

Management experience

Availability

Job description

Zaxby's in Charlotte, NC is seeking an Assistant Manager to lead daily operations, coach team members, and uphold service and food safety standards.

You will drive guest satisfaction, manage training, schedule shifts, and participate in performance reviews while adhering to company policies and local laws. This is a full-time role with benefits and advancement opportunities within Zax LLC.