Assistant Manager - Lead Shifts & Guest Experience

Baskin-Robbins; Glendale (AZ); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin’ franchisee with locations across multiple states, is seeking an Assistant Manager in Glendale, AZ. This role develops toward full Restaurant Manager responsibilities and requires strong leadership and guest-focused execution.

You will supervise crew, assist with inventory, scheduling, and training, and help drive sales while maintaining compliance with brand standards and local regulations. A positive, proactive mindset is essential.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest focus – anticipate and exceed guests’ needs.

Responsibilities

• Assist the Restaurant Manager in planning, direction and control of store operations.
• Oversee shift activities, supervise crew, and manage staffing and training.
• Ensure quality, service and cleanliness standards are met during shifts.
• Follow brand, store, and franchisee policies and drive guest satisfaction.

Skills

Fluent English

Team leadership

Problem solving

Communication

Job description

Quality Brand Group LLC, a Dunkin’ franchisee with locations across multiple states, is seeking an Assistant Manager in Glendale, AZ. This role develops toward full Restaurant Manager responsibilities and requires strong leadership and guest-focused execution.

You will supervise crew, assist with inventory, scheduling, and training, and help drive sales while maintaining compliance with brand standards and local regulations. A positive, proactive mindset is essential.