Assistant Manager: Lead Pet Care Team & Store Operations

Petco Animal Supplies, Inc.; Buffalo Township (PA); On-site; USD 40,000 - 55,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking an Assistant Manager for its Pet Care Center retail team. You will lead store partners, manage daily operations, and ensure exceptional customer experiences while upholding Petco standards.

You'll coach staff, support hiring and training, and drive sales and service in a fast-paced environment, including evenings and weekends. Candidates with 2+ years in retail leadership encouraged to apply.

Qualifications

• 2+ years of retail experience, including supervisory or management experience.
• Proven ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency with point-of-sale systems and Microsoft Office applications.
• Passion for animals and knowledge of pet care strongly preferred.

Responsibilities

• Lead, motivate, and engage store partners to deliver outstanding service.
• Support hiring, onboarding, training, and ongoing development of store partners.
• Provide timely coaching, feedback, and recognition to strengthen performance and engagement.
• Maintain a clean, organized, and visually appealing store that reflects Petco’s brand and values.
• Drive daily store operations to ensure smooth workflow and execution from the floor.
• Monitor store performance metrics and share results and insights with the General Manager.
• Assist with inventory control, merchandising execution, and promotional events.
• Step into leadership responsibilities and decision-making in the absence of the General Manager.
• Resolve escalated customer concerns quickly and professionally.

Skills

Retail management

Leadership

Communication

Problem solving

Pet care knowledge

Team coaching

Tools

POS systems

Microsoft Office

Job description

Petco Animal Supplies, Inc. is seeking an Assistant Manager for its Pet Care Center retail team. You will lead store partners, manage daily operations, and ensure exceptional customer experiences while upholding Petco standards.

You'll coach staff, support hiring and training, and drive sales and service in a fast-paced environment, including evenings and weekends. Candidates with 2+ years in retail leadership encouraged to apply.