Assistant Manager - Lead Ops, Training & Guest Experience

Dunkin'; Windermere (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedules

Paid training and ongoing support

Job summary

Brewing Brand is hiring an Assistant Manager to join our Dunkin’ network. Lead daily operations, mentor team members, and ensure guest satisfaction while driving profitable topline sales of a single restaurant.

Join a team focused on leadership development, competitive pay, and ongoing training. This role involves coordinating Brand Training, maintaining standards, and delivering a positive guest experience in a fast-paced environment.

Qualifications

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality

Responsibilities

• Able to perform all responsibilities of restaurant team members.
• Lead team meetings, along with Restaurant Manager
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Communicates restaurant priorities, goals and results to restaurant team members.
• Execute along with RM, new product rollouts including training, marketing and sampling where applicable.
• Execution of Point of Purchase instore set up per Brand standards.
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws.
• Control costs to help maximize profitability.
• Completion of inventory on a periodic basis as determined by Franchisee.
• Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards.
• Support RM in assigning staff and deployment
• Support to RM in completion of supplier and other vendor orders
• Conduct self-assessments and corresponding action plans.
• Ensure restaurant budget is met as determined by Franchisee.
• Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies.
• Engages with Dunkin’ Brands Field Operations team as appropriate.

Skills

Leadership

Guest focus

Time management

Problem solving

Team training

Education

Basic computer skills

Fluent in spoken and written English

Basic math and financial management

Previous leadership experience in retail, restaurant or hospitality

Job description

Brewing Brand is hiring an Assistant Manager to join our Dunkin’ network. Lead daily operations, mentor team members, and ensure guest satisfaction while driving profitable topline sales of a single restaurant.

Join a team focused on leadership development, competitive pay, and ongoing training. This role involves coordinating Brand Training, maintaining standards, and delivering a positive guest experience in a fast-paced environment.