Assistant Manager - Lead a Fast-Paced, Guest-First Team

Dunkin' Donuts; Warren (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Dunkin' is seeking an Assistant Manager to lead a dedicated team in a fast-paced environment. You will recruit, onboard, and develop staff while upholding brand standards and delivering exceptional guest experiences.

This role emphasizes leadership, cost control, and driving sales in a dynamic, customer-focused setting. Join a beloved brand with opportunities for professional growth and a lively team culture.

Qualifications

• Fluent in English with strong communication skills.
• Experience in restaurant, retail, or supervisory roles.
• Basic computer skills and proficiency in math and financial management.
• High School diploma or equivalent preferred.
• At least 18 years of age (where applicable).
• Strong problem-solving, decision-making, and interpersonal skills.

Responsibilities

• Assist in recruiting, hiring, onboarding, and developing a motivated team.
• Communicate clear job expectations and hold team members accountable.
• Support team development and foster a positive, collaborative environment.
• Create and maintain a guest-first culture ensuring excellent service.
• Ensure shifts are staffed to meet guest service goals efficiently.
• Maintain a safe, secure, and healthy workplace by enforcing safety and sanitation guidelines.
• Implement Brand standards, recipes, and operational systems consistently.
• Prepare and execute action plans to improve productivity, quality, and guest satisfaction.
• Review guest feedback and drive continuous improvements.
• Control costs to maximize profitability and manage financial goals.
• Execute marketing promotions, new product roll-outs, and team training.
• Drive sales goals and track performance results.

Skills

Fluent English

Supervisory experience

Team leadership

Problem solving

Basic math

Education

High School diploma

Job description

Dunkin' is seeking an Assistant Manager to lead a dedicated team in a fast-paced environment. You will recruit, onboard, and develop staff while upholding brand standards and delivering exceptional guest experiences.

This role emphasizes leadership, cost control, and driving sales in a dynamic, customer-focused setting. Join a beloved brand with opportunities for professional growth and a lively team culture.