Assistant Manager — Lead Member Experience

MaineGuide; Ellsworth (ME); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Insurance (medical, dental, vision)

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan

Tuition reimbursement

Employee discounts

Team events

Job summary

Planet Fitness in Ellsworth, ME is seeking a full-time Assistant Manager to support club operations and deliver a great 'Judgement Free' member experience. You will lead onboarding, train teammates, and ensure daily tasks are completed safely and efficiently.

You will coach staff, resolve member concerns, assist with hiring, and manage inventory and store orders. The role requires strong customer service, reliability, and the ability to communicate with empathy and professionalism.

Qualifications

• 9-12 months of experience in a customer service environment is preferred.
• 9-12 months of experience supervising and leading a team is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided by Planet Fitness)

Responsibilities

• Lead team members to complete assigned tasks in a safe and efficient manner.
• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Assist in resolving employee concerns.
• Provide backup staffing support as needed.
• Manage inventory system for cleaning supplies.
• Ordering club supplies and retail products.
• Track KPI to identify areas of strengths and opportunities, game plan with club manager.
• Support the Club Manager with hiring and onboarding new team members.
• Assess and assist in emergency situations.

Skills

Customer service

Team leadership

18+ age requirement

CPR/AED certification

Computer skills

Job description

Planet Fitness in Ellsworth, ME is seeking a full-time Assistant Manager to support club operations and deliver a great 'Judgement Free' member experience. You will lead onboarding, train teammates, and ensure daily tasks are completed safely and efficiently.

You will coach staff, resolve member concerns, assist with hiring, and manage inventory and store orders. The role requires strong customer service, reliability, and the ability to communicate with empathy and professionalism.