Assistant Manager: Lead, Hire & Develop a High-Performing Team

Arby's, Inc.; Pottstown (Montgomery County); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Paid time off

Flexible scheduling

Employee Discount

Advancement opportunities

Health insurance

Job summary

Arby’s, Inc. is seeking an Assistant Manager to support hiring and training team members, lead daily store operations, and ensure adherence to company policies.

You will work closely with the store manager to motivate staff, maintain product quality, and resolve customer issues with a focus on service excellence. The role emphasizes leadership, team development, and a proactive approach to improving costs and scheduling while maintaining a welcoming overall customer experience.

Qualifications

• Experience in a senior staff role or as an Assistant Manager.
• Strong leadership and mentoring abilities.
• Customer service passion and problem-solving mindset.
• Ability to hire, train, and develop team members.

Responsibilities

• Ensuring company policies are followed.
• Optimizing profits by controlling costs.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Providing leadership and direction to all employees.
• Maintaining products quality and availability.
• Preparing and presenting employee reviews.
• Leading staff in collaboration with the store manager.
• Assisting customers whenever necessary.
• Ensuring health, safety, and security rules are followed.

Skills

Leadership

Customer service

Hiring & Training

Scheduling

Cost control

Policy adherence

Disciplinary action

Health & safety

Communication

Job description

Arby’s, Inc. is seeking an Assistant Manager to support hiring and training team members, lead daily store operations, and ensure adherence to company policies.

You will work closely with the store manager to motivate staff, maintain product quality, and resolve customer issues with a focus on service excellence. The role emphasizes leadership, team development, and a proactive approach to improving costs and scheduling while maintaining a welcoming overall customer experience.