Assistant Manager: Lead Customer Experience & Team Growth

N23 Premium Brands Opco LLC; Sevierville (TN); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Community impact

Eligibility-based benefits

Job summary

KnitWell Group is seeking an Assistant Manager to support customer experience and nurture a strong store culture in Sevierville, TN. You will lead on the sales floor, engage customers, and coach associates to embody the brand's behaviors.

The role emphasizes hospitality, teamwork, and using technology to enhance service while supporting the Store Manager in talent development and operational excellence.

Qualifications

• 1+ year retail management experience preferred.
• Hospitable approach when connecting with customers and associates.
• Proficient with technology and able to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Act as a store leader on the sales floor and model brand behaviors.
• Inspire, educate, and coach associates to create genuine connections with customers.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

Technology proficient

POS system

Business acumen

Decision making

Tools

POS software

Job description

KnitWell Group is seeking an Assistant Manager to support customer experience and nurture a strong store culture in Sevierville, TN. You will lead on the sales floor, engage customers, and coach associates to embody the brand's behaviors.

The role emphasizes hospitality, teamwork, and using technology to enhance service while supporting the Store Manager in talent development and operational excellence.