Sales Manager - Elevate Customer Experience & Team Growth

KnitWell Group; Franklin (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Community impact programs

Job summary

KnitWell Group seeks a Sales Manager in Franklin, TN to lead store operations and deliver an omnichannel customer experience. You will coach associates, balance selling with daily tasks, and uphold brand standards while driving performance and engagement.

Join a team focused on hospitality, customer service excellence, and inclusive culture, with opportunities for advancement and professional development.

Qualifications

• 1 year retail management experience (preferred).
• Hospitality mindset when connecting with customers.
• Excellent customer service and interpersonal skills.
• Strong people management and talent development.
• Technologically proficient and able to operate a POS system.
• Strong business acumen and ability to create action plans to drive results.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Build genuine customer relationships with high associate engagement and service levels.
• Model brand behaviors and foster a customer-centric culture.
• Onboard new hires and develop an effective team of associates.
• Create an inclusive store environment where everyone is welcome and engaged.
• Provide in-the-moment coaching to bring out the best in staff.
• Uphold brand visual standards for merchandise on the sales floor.
• Lead activities to drive store performance including financial and operational goals.
• Balance selling with overall store operations responsibilities.

Skills

Retail management

Hospitality mindset

Customer service

People management

POS proficiency

Business acumen

Tools

POS system

Job description

KnitWell Group seeks a Sales Manager in Franklin, TN to lead store operations and deliver an omnichannel customer experience. You will coach associates, balance selling with daily tasks, and uphold brand standards while driving performance and engagement.

Join a team focused on hospitality, customer service excellence, and inclusive culture, with opportunities for advancement and professional development.