Retail Team Lead — Guest Experience & Growth

knitwellgroup; West Palm Beach (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Optional medical insurance

401(k) plan

Merchandise discounts

Job summary

knitwellgroup's WHBM store in West Palm Beach seeks an Assistant Manager to support the Store Manager in leading the team and delivering a customer-centric experience. You will help build community connections and foster a welcoming environment that mirrors our culture of hospitality.

The role emphasizes team development, goal achievement, and hands-on leadership on the sales floor, with a focus on brand standards and seamless omni-channel operations.

Qualifications

• Minimum 3 years of retail management experience.
• Must be at least 18 years old.
• Flexible availability — nights, weekends, and holidays.
• Excellent communication and interpersonal skills.
• Ability to bend, reach, and lift up to 50 pounds.

Responsibilities

• Lead and develop a team to deliver a customer-centered experience.
• Assist in achieving the store's financial goals and motivate the team.
• Assist in hiring, development, and coaching of associates.
• Lead by example on the sales floor and use omni-channel selling.
• Maintain a visually inspiring store environment reflecting brand standards.
• Oversee store operations including inventory and replenishment.
• Ensure compliance with policies and business practices.
• Build community connections through in-store events and philanthropy.

Skills

Retail management

Customer service

Team leadership

Omni-channel selling

Communication

Tools

POS system

Job description

knitwellgroup's WHBM store in West Palm Beach seeks an Assistant Manager to support the Store Manager in leading the team and delivering a customer-centric experience. You will help build community connections and foster a welcoming environment that mirrors our culture of hospitality.

The role emphasizes team development, goal achievement, and hands-on leadership on the sales floor, with a focus on brand standards and seamless omni-channel operations.