Assistant Manager - Lead a WOW Customer Team

Krispy Kreme; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly Pay

Comprehensive benefits (medical,vision

Dental insurance

Employee discount program

401K plan

PTO

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Job summary

Krispy Kreme in Raleigh, NC is seeking an Assistant Manager to partner with the General Manager to deliver a WOW experience for customers and ensure smooth shop operations.

You will coach and develop a team, oversee staff recruitment and training, manage inventory and cash handling, and uphold high sanitation and product knowledge while delivering exceptional service to guests weekly.

Qualifications

• High school diploma or equivalent.
• Five (5) years of experience in a job involving food service or retail industry.
• Has a steadfast commitment to nurture an equitable, unbiased culture where our peeps are empowered to showcase their originality.
• At least 2 years of management experience
• Must be 18 years of age or over.
• Effective communication skills, both written and verbal.
• Travel Requirements: 0-10%
• Must be authorized to work in the US without sponsorship.

Responsibilities

• Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
• Assist General Manager in recruiting, hiring, training, onboarding, and dispute resolution of team members.
• Maintain knowledge of products and current promotions
• Assist with in-shop accounting functions, including cash handling, completing corporate financial and operational reporting, counting, and depositing revenues, and managing inventory control.
• Ensure equipment and resources are operational for team member use including production equipment, POS system, retail equipment, drive-thru, and processing equipment.
• Maintain a high level of shop sanitation and cleanliness.
• Provide exceptional customer service to guests by nurturing a culture where all people know that their wonderfully original identities are welcomed & loved.

Job description

Krispy Kreme in Raleigh, NC is seeking an Assistant Manager to partner with the General Manager to deliver a WOW experience for customers and ensure smooth shop operations.

You will coach and develop a team, oversee staff recruitment and training, manage inventory and cash handling, and uphold high sanitation and product knowledge while delivering exceptional service to guests weekly.