Retail & Production Team Lead

Krispy Kreme; Raleigh (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Weekly Pay

Career opportunities

Comprehensive benefits

Employee discount

401K

PTO

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Job summary

Krispy Kreme in Raleigh, NC is seeking a hands-on Manager responsible for leading a customer-focused team and ensuring smooth daily operations in our shop. You will coach staff, manage scheduling, handle cash and inventory, and uphold our high standards of service and cleanliness.

Ideal candidates have at least 5 years in food service or retail with 2+ years of management, strong communication, and a commitment to an inclusive culture. Must be 18+ and able to work on-site.

Qualifications

• High school diploma or equivalent.
• Five years in food service or retail.
• Commitment to nurturing an equitable culture.
• At least 2 years of management experience.
• Must be 18 years or older.
• Effective written and verbal communication.
• Travel 0-10%.
• Authorized to work in the US without sponsorship.

Responsibilities

• Manage and build a team through coaching, measurement, and teamwork.
• Assist General Manager in recruiting, hiring, training, onboarding, and dispute resolution of team members.
• Maintain knowledge of products and current promotions
• Assist with in-shop accounting functions, including cash handling, completing corporate financial and operational reporting, counting, and depositing revenues, and managing inventory control.
• Ensure equipment and resources are operational for team member use including production equipment, POS system, retail equipment, drive-thru, and processing equipment.
• Maintain a high level of shop sanitation and cleanliness.
• Provide exceptional customer service to guests by nurturing a culture where all people know that their wonderfully original identities are welcomed & loved.

Skills

Coaching

Team leadership

Communication skills

Dispute resolution

Education

High school diploma or equivalent

Job description

Krispy Kreme in Raleigh, NC is seeking a hands-on Manager responsible for leading a customer-focused team and ensuring smooth daily operations in our shop. You will coach staff, manage scheduling, handle cash and inventory, and uphold our high standards of service and cleanliness.

Ideal candidates have at least 5 years in food service or retail with 2+ years of management, strong communication, and a commitment to an inclusive culture. Must be 18+ and able to work on-site.