Assistant Manager — Lead a Dynamic Guest‑First Team

Workstream; Howland Center (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Dunkin' is seeking an Assistant Manager at its Howland Center location to lead a motivated team and deliver outstanding guest experiences. The role focuses on staffing, training, and upholding brand standards in a fast-paced environment.

You will manage daily operations, support financial goals, and implement promotions while maintaining a safe, clean, and welcoming café atmosphere for both guests and employees.

Qualifications

• High School diploma or equivalent required, 18+ years old where applicable.
• Fluent in English with strong communication skills.
• Experience in restaurant, retail, or supervisory roles is preferred.

Responsibilities

• Assist in recruiting, hiring, onboarding, and developing a motivated team.
• Communicate clear job expectations and hold team members accountable.
• Support team development and foster a positive, collaborative environment.
• Create and maintain a guest-first culture ensuring excellent service.
• Ensure shifts are staffed to meet guest service goals efficiently.
• Maintain a safe, secure, and healthy workplace by enforcing safety and sanitation guidelines.
• Implement Brand standards, recipes, and operational systems consistently.
• Prepare and execute action plans to improve productivity, quality, and guest satisfaction.
• Review guest feedback and drive continuous improvements.
• Control costs to maximize profitability and manage financial goals.
• Execute marketing promotions, new product roll-outs, and team training.
• Drive sales goals and track performance results.

Skills

Leadership

Team management

Customer service

English fluency

Problem solving

Interpersonal skills

Education

High School diploma or equivalent

Tools

POS software

Microsoft Excel

Job description

Dunkin' is seeking an Assistant Manager at its Howland Center location to lead a motivated team and deliver outstanding guest experiences. The role focuses on staffing, training, and upholding brand standards in a fast-paced environment.

You will manage daily operations, support financial goals, and implement promotions while maintaining a safe, clean, and welcoming café atmosphere for both guests and employees.