Guest-First Assistant Restaurant Manager

Workstream; Rhode Island; On-site; USD 38,000 - 62,000; Full time

Job summary

Dunkin' is seeking an Assistant Restaurant Manager to help lead the Dunkin' team. The role supports the Restaurant Manager in developing a skilled crew and Shift Leaders while delivering great guest experiences and profitable top-line sales.

Key competencies include guest focus, problem solving, teamwork, and strong coaching to develop direct reports, with emphasis on maintaining standards and driving results across all shifts.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Basic computer skills.
• At least 18 years of age.
• Basic writing skills.
• High School diploma, or equivalent.
• Proficient in math and financial management.

Responsibilities

• Assist to recruit, hire, onboard and develop employees.
• Communicate job expectations to employees.
• Hold team members accountable for behavior and performance, addressing concerns promptly.
• Support the development of team members.
• Create and maintain a guest first culture in the restaurant.
• Ensure all shifts are appropriately staffed to achieve guest service goals.
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements.
• Control costs to help maximize profitability.

Skills

Fluent in English

Restaurant/retail supervision

Basic computer skills

18 years or older

Basic writing skills

High School diploma

Math & financial management

Education

High School diploma or equivalent

Job description

Dunkin' is seeking an Assistant Restaurant Manager to help lead the Dunkin' team. The role supports the Restaurant Manager in developing a skilled crew and Shift Leaders while delivering great guest experiences and profitable top-line sales.

Key competencies include guest focus, problem solving, teamwork, and strong coaching to develop direct reports, with emphasis on maintaining standards and driving results across all shifts.