Assistant Manager-IT Field Services

Socket.dev; Long Beach (CA); Hybrid; USD 91,000 - 126,000; Full time

Job summary

SSA Marine in Long Beach, CA is seeking an Assistant Manager, IT Field Services to lead day-to-day IT operations across terminals. You will supervise Field IT staff, coordinate incident response, manage vendor performance, and partner with Cybersecurity and centralized IT teams to deliver secure, reliable technology.

This role combines office and on-site work at marine terminals, with travel between facilities and adherence to PPE and safety standards, and requires strong leadership, ITIL

Qualifications

• Bachelor's degree in information technology or a related field or equivalent experience.
• 7+ years IT experience including lead or supervisory roles.
• ITIL certification required.
• Experience in terminal/industrial/transportation/OT environments.
• Strong troubleshooting, vendor management, and communication skills.

Responsibilities

• Supervise Field IT employees and provide day-to-day direction and coaching.
• Coordinate staffing, schedules, overtime, and coverage for terminal operations.
• Monitor tickets, service levels, incidents, and metrics; address risks.
• Serve as first management escalation for complex IT issues.
• Lead incident response, stakeholder communication, and post-incident follow-through.

Skills

Troubleshooting

Customer service

Vendor management

Communication

Leadership coaching

Education

Bachelor's degree in information technology or related field

ITIL certification

Leadership training

Tools

ServiceNow

Microsoft endpoint technologies

Identity administration

Networking hardware

Job description

The Assistant Manager, IT Field Services leads day-to-day IT operations and Field Services employees supporting one large terminal or multiple terminals within a regional geography. As the senior on-site IT leader, this role is accountable for service delivery, operational continuity, and stakeholder engagement while serving as the primary bridge between terminal business leadership and centralized IT organizations. The Assistant Manager directs local support activities, incident response, and vendor performance; develops and coaches employees; manages escalations; and partners with Cybersecurity and enterprise IT teams to deliver reliable, secure, and business-aligned technology services.

This role is well suited for individuals who enjoy working beyond a traditional office environment. Work is performed in a combination of office and operational settings, including marine terminals, ports, intermodal facilities, rail yards, warehouses, and vessel operations. The position provides regular opportunities to engage directly with terminal operations and employees across the business. Employees may work outdoors, travel throughout terminal facilities, and must comply with all site safety requirements and PPE standards.

• Directly supervise assigned Field IT employees and provide day-to-day work direction, coaching, development feedback, and accountability.
• Coordinate staffing, schedules, overtime, on-call coverage, and work priorities to maintain effective terminal coverage.
• Monitor ticket activity, service levels, incident records, and operational metrics; address gaps and escalated material risks.
• Remain hands-on and serve as the first management escalation for complex endpoint, network, infrastructure, and OT-adjacent issues.
• Direct local incident response, stakeholder communication, service restoration, and post-incident follow-through.
• Coordinate approved changes, patching, maintenance windows, and emergency changes within delegated authority.
• Manage day-to-day vendor work, local projects, equipment needs, and spare-equipment purchases within delegated authority.
• Support hiring, onboarding, workforce planning, employee relations, and performance processes; provide documented input to the Manager, who completes formal performance reviews.
• Partner with terminal leadership, centralized IT teams, and Cybersecurity on operating priorities, security awareness, incident response, access, risk reduction, and remediation.
• Maintain accurate documentation and reporting in ServiceNow and other approved systems.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in information technology or a related field, or an equivalent combination of education and relevant experience.
• Minimum 7 years of related IT experience, including lead or supervisory experience.
• Current ITIL certification required.
• Meaningful experience in terminal, industrial, transportation, logistics, or OT environments.
• Advanced working knowledge of Microsoft endpoint technologies, identity and access administration, desktop hardware, local and wireless networks, infrastructure cabling, incident management, and change practices.
• Demonstrated ability to supervise employees, assign work, coach performance, organize coverage, and manage competing priorities.
• Strong troubleshooting, judgment, customer service, vendor management, and written and verbal communication skills.
• Network+, Security+, Microsoft endpoint/identity, project-management fundamentals, or recognized leadership training preferred.
• Acceptable driving record required. Local travel between assigned terminals may be routine; other travel is occasional.

Supervisory Responsibilities: Yes

Pay Range: $90,954 - 126,000 per year

The posted compensation range is based on the applicable geographic market for the position and may vary depending on factors such as related experience and skill set. Final compensation will be determined based on these items and other relevant factors.

SSA Marine is an Equal Opportunity Employer