Terminal Manager

Lightning Transportation, Inc.; Baltimore (MD); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid Time Off

HRA

401k

Health Insurance

Tuition Reimbursement

Career Growth Opportunities

Life Insurance

Job summary

Lightning Transportation, Inc. in Baltimore, MD is seeking a seasoned Terminal Manager to oversee day-to-day terminal operations and facilities serving port terminals, while coordinating with drivers to optimize performance and service.

You will drive process improvements, manage dispatch, data analytics, and ensure adherence to service level agreements. This role requires leadership, hiring input, and collaboration with safety, maintenance, and sales teams.

Qualifications

• Bachelor's degree or 5+ years of logistics/terminal experience required.
• Minimum 2 years supervisory experience overseeing terminal operations.
• Working knowledge of TMS and MS Word is required.

Responsibilities

• Oversee day-to-day terminal operations, dispatch, and A/P for ICs.
• Analyze KPI data to identify trends and profitability improvements.
• Collaborate with teams to implement process enhancements and best practices.
• Represent operations in calls, emails, or meetings with customers and sales.
• Monitor loads in real time; ensure data accuracy and cost control.
• Set expectations, goals, and performance standards; provide feedback.
• Coordinate with service providers to align schedules with SLAs.
• Mitigate scheduling conflicts and adjust plans as needed.
• Partner with sales and recruiting to develop opportunities and volume.
• Coordinate with safety for equipment maintenance and inspections.
• Build strong driver relationships; supervise staff as needed.
• Foster EOS-driven culture; develop team skills and productivity.

Skills

Supervisory experience

MS Word

TMS knowledge

Education

Bachelor's degree in Logistics, Business Management, or related field

Five+ years of relevant work experience

Tools

Transportation Management System (TMS)

Job description

General Description Of Position

As Terminal Manager, you’ll play a critical role in supporting the overall success of the company by overseeing the day-to-day terminal operations and facilities that service the port terminals as well as collaborating closely with our drivers to optimize the performance of our business and uphold our commitment to deliver exceptional service.

CORE VALUES

• Built to Serve – Driven by a genuine desire to make a difference, embracing change and showing up fully committed to the vision.
• Hard Working – Going above and beyond to achieve our goals and deliver exceptional service.
• Customer Focused – Building long-term relationships based on trust, transparency, and exceptional service
• Others First – Treating every employee with respect, empathy, and fairness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Efficiently manage the daytoday terminal operations including scheduling, dispatching, tracking of container movements, and Independent Contractor’s account payable.
• Analyze data and performance metrics through KPI’s, reports, and the command centers to identify trends, patterns, and identify areas of improvement for the overall profitability of the operation.
• Collaborate with company teams to implement process enhancements and best practices.
• Be a positive representative for the operations team in handling customer calls/emails/meetings, or when working with the sales team to discuss new opportunities and SOP setting up.
• Oversee and hold team accountable in the utilization of tracking systems to monitor the movement of loads in realtime, ensuring data accuracy to reduce costs, billing accuracy, and to provide accurate visibility within the system.
• Implement clear expectations, goals, and performance standards for terminal operations by providing the team with feedback, coaching, and corrective actions.
• Coordinate with the customer service team, our customers, carriers, terminals to accept or decline new orders based on aligning schedules to meet the service level agreements.
• Anticipate and mitigate scheduling conflicts or disruptions to minimize impact on operations and make sound decisions to adjust the schedules.
• Collaborate with the sales team and recruiting team to ensure the proper work volumes and to successfully develop new opportunities.
• Coordinate with the safety team for any company equipment maintenance/repairs and inspections to keep fleets in optimal condition.
• Build and maintain strong, respectful relationships with drivers, acting as a secondary point of contact for operational matters.
• Manage priorities, lead operational initiatives, and ensure projects are completed accurately and on schedule in a fastpaced, deadlinedriven environment.
• May supervise dispatch staff as required by individual position(s); participate in hiring, evaluating, training, discipline, and discharging employees as necessary.
• Recruit and hire the Right Person Right Seat (RPRS) by evaluating skills, competencies and talent for appointed departments.
• Foster a strong culture using EOS within your departments to coach, mentor and develop team members to enhance their skills and productivity while continually promoting the company’s core values.
• Perform any other related duties as required or assigned.

TO BE SUCCESSFUL, YOU SHOULD HAVE

• Bachelor's degree in Logistics, Business Management, or a related field, or a minimum of five (5) years of relevant work experience.
• At least two (2) years of supervisory experience overseeing terminal operations.
• Working knowledge of Transportation Management Systems (TMS) and Microsoft Word.

PHYSICAL DEMANDS

• Lifting/pushing/pulling less than 25lbs.
• Office setting with temperaturecontrolled offices with moderate noise levels.
• Outside work is limited.

BENEFITS

• Paid Time Off and Holidays
• Medical, Dental, and Vision Insurance
• Health Reimbursement Arrangement (HRA)
• Life Insurance
• Employee Assistance Program
• 401k
• Tuition Reimbursement
• Career Growth Opportunities