Assistant Manager-IT Field Services

SSA Marine; Long Beach (CA); On-site; USD 91,000 - 126,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation and sick leave

Paid parental leave

401k plan with company match

Job summary

SSA Marine is seeking a seasoned Assistant Manager, IT Field Services to lead day-to-day IT operations across terminal environments. You will supervise Field IT staff, coordinate staffing, monitor incidents, and partner with Cybersecurity and centralized IT to deliver secure, reliable technology.

You’ll engage with terminal operations, oversee changes, and report on service levels, while guiding teams and driving continuous improvement in a dynamic, safety-focused environment.

Qualifications

• Bachelor's degree in information technology or related field or equivalent experience.
• Minimum 7 years of IT experience, including lead or supervisory roles.
• Current ITIL certification required.
• Experience in terminal, industrial, transportation, logistics, or OT environments.
• Advanced knowledge of Microsoft endpoint technologies, IA, hardware, networks, and change management.

Responsibilities

• Directly supervise Field IT employees and provide day-to-day direction.
• Coordinate staffing, overtime, on-call coverage, and priorities.
• Monitor tickets, incidents, and metrics; address gaps and risks.
• Act as first management escalation for complex IT issues.
• Lead incident response, communications, and post-incident follow-through.
• Coordinate changes, patches, and maintenance windows.
• Manage vendor work and local IT projects within authority.
• Support hiring, onboarding, and performance processes; input to Manager for reviews.
• Collaborate with terminal leadership and Cybersecurity on priorities and risk reduction.
• Maintain documentation in ServiceNow and other systems.

Skills

Leadership

Supervisory skills

Communication

Troubleshooting

Vendor management

Project management

Education

Bachelor's degree in information technology or related field

ITIL certification

Tools

ServiceNow

Active Directory

Network monitoring tools

Job description

The Assistant Manager, IT Field Services leads day-to-day IT operations and Field Services employees supporting one large terminal or multiple terminals within a regional geography. As the senior on-site IT leader, this role is accountable for service delivery, operational continuity, and stakeholder engagement while serving as the primary bridge between terminal business leadership and centralized IT organizations. The Assistant Manager directs local support activities, incident response, and vendor performance; develops and coaches employees; manages escalations; and partners with Cybersecurity and enterprise IT teams to deliver reliable, secure, and business-aligned technology services.

This role is well suited for individuals who enjoy working beyond a traditional office environment. Work is performed in a combination of office and operational settings, including marine terminals, ports, intermodal facilities, rail yards, warehouses, and vessel operations. The position provides regular opportunities to engage directly with terminal operations and employees across the business. Employees may work outdoors, travel throughout terminal facilities, and must comply with all site safety requirements and PPE standards.

• Directly supervise assigned Field IT employees and provide day-to-day work direction, coaching, development feedback, and accountability.
• Coordinate staffing, schedules, overtime, on-call coverage, and work priorities to maintain effective terminal coverage.
• Monitor ticket activity, service levels, incident records, and operational metrics; address gaps and eradicate material risks.
• Remain hands-on and serve as the first management escalation for complex endpoint, network, infrastructure, and OT-adjacent issues.
• Direct local incident response, stakeholder communication, service restoration, and post-incident follow-through.
• Coordinate approved changes, patching, maintenance windows, and emergency changes within delegated authority.
• Manage day-to-day vendor work, local projects, equipment needs, and spare-equipment purchases within delegated authority.
• Support hiring, onboarding, workforce planning, employee relations, and performance processes; provide documented input to the Manager, who completes formal performance reviews.
• Partner with terminal leadership, centralized IT teams, and Cybersecurity on operating priorities, security awareness, incident response, access, risk reduction, and remediation.
• Maintain accurate documentation and reporting in ServiceNow and other approved systems.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in information technology or a related field, or an equivalent combination of education and relevant experience.
• Minimum 7 years of related IT experience, including lead or supervisory experience.
• Current ITIL certification required.
• Meaningful experience in terminal, industrial, transportation, logistics, or OT environments.
• Advanced working knowledge of Microsoft endpoint technologies, identity and access administration, desktop hardware, local and wireless networks, infrastructure cabling, incident management, and change practices.
• Demonstrated ability to supervise employees, assign work, coach performance, organize coverage, and manage competing priorities.
• Strong troubleshooting, judgment, customer service, vendor management, and written and verbal communication skills.
• Network+, Security+, Microsoft endpoint/identity, project-management fundamentals, or recognized leadership training preferred.
• Acceptable driving record required. Local travel between assigned terminals may be routine; other travel is occasional.

Supervisory Responsibilities: Yes

Pay Range: $90,954 - 126,000 per year

SSA Marine is an Equal Opportunity Employer

Benefits

• Eligible employees (and their families) may qualify for medical, dental, and vision insurance, as well as having basic life and accidental death insurance, paid disability insurance, including paid parental leave if eligible, and an Employee Assistance Program.
• Employees will receive paid sick and vacation time, and company holidays if eligible.
• The company also offers paid bereavement leave, and paid jury duty.
• Eligible employees can enroll in our company's 401k plan, as well as a retirement plan.
• Employees will be eligible for discretionary and/or metric-based bonuses dependent on their position.