Assistant Manager, Information Technology

Theuniversityunion; Ann Arbor (MI); On-site; USD 76,000 - 96,000; Full time

Job summary

Ann Arbor Area Transportation Authority seeks an Assistant Manager, Information Technology to assist the IT Manager with leadership across technology infrastructure, networks, servers, applications and endpoints. You will drive departmental initiatives and align projects with organizational goals in a dynamic transit setting.

Requirements include a 4‑year degree, 5+ years IT experience and certifications; the role emphasizes cybersecurity, risk management, budgeting and vendor collaboration.

Qualifications

• Bachelor’s degree in Information Systems, Business Administration or related field.
• MBA or formal courses in Information Systems or Electrical Engineering preferred.
• Minimum of 5+ years of Information Technology experience; transit experience preferred.
• Ability to communicate clearly, write and interpret documents with attention to detail.
• Proven ability to manage multiple concurrent projects with minimal supervision.

Responsibilities

• Provide guidance on IT procedures and strategies with focus on cybersecurity and risk management.
• Coordinate with departments to identify technology needs, evaluate cost‑effective solutions, and communicate recommendations.
• Communicate with technology vendors and IT professionals at peer agencies.
• Supervise, coordinate and evaluate staff performance; identify training needs.
• Assist with procurement activities: RFPs, RFQs, IFBs and related documents.
• Serve on the Technology Advisory Committee and aid in planning and budgeting.
• Act as Acting Information Technology Manager when needed; lead projects to timely, cost‑effective delivery.
• Develop training materials and ensure proper implementation of solutions.

Skills

Cybersecurity

Risk management

Leadership

Project management

Vendor communication

Staff supervision

Budgeting

Documentation

Education

Bachelor's degree

Master's degree preferred

Tools

CompTIA A+

Security+

Network+

Job description

• Base Pay $76,000.00 - $96,000.00 / Year
• Employee Type FT NU Exempt
• Required Degree 4 Year Degree

The following FULL-TIME position posting will be open through Friday, October 16, 2026:

ASSISTANT MANAGER, INFORMATION TECHNOLOGY

HIRING PROCESS

October 2, 2026 to October 16, 2026 - Employment Applications

• Submit an Ann Arbor Area Transportation Authority Employment Application Form online, completed in its entirety, by the posted deadline date.
• Late and/or incomplete applications will not be accepted.

After October 16, 2026 - Interviews Will Begin

• Interviews will be granted to selected qualified candidates.
• Qualified candidates selected for an interview will be notified via email.
• Applicants who are not selected for an interview will receive notification they are no longer being considered.

JOB DESCRIPTION

The Assistant Manager, Information Technology, assists the Information Technology Manager in the administration and coordination of the Authority’s technology functions and initiatives. This position oversees and supports departmental staff in managing technology infrastructure, including networks, servers, applications, and endpoints, and assists with developing and implementing departmental strategies. The Assistant Manager also supports agency-wide technology initiatives, ensuring departmental priorities align with the Authority’s operational needs and organizational goals.

Responsibilities and Essential Functions:

Assist the Information Technology Manager with Departmental Leadership and Management.

• Provide guidance on Information Technology procedures and strategies that support innovation while maintaining a strong focus on cybersecurity and risk management.
• Coordinate with departments to identify technology needs, evaluate cost-effective solutions, and clearly communicate recommendations to the Information Technology Manager and Executive Leadership.
• Communicate effectively with technology vendors and Information Technology professionals at peer transit agencies.
• Supervise, coordinate, and evaluate staff activities to ensure work is timely, effective, and compliant with applicable policies, laws, and regulations; identify training and development needs.
• Assist with procurement activities, including requisitions, invoices, Requests for Proposals (RFPs), Requests for Quotes (RFQs), Invitations for Bids (IFBs), and sole‑source documentation.
• Serve as a member of the Technology Advisory Committee and participate in department-wide technology planning and decision-making.
• Assist with the development of capital project requests, the annual operating budget, and departmental goals.
• Serve as Acting Information Technology Manager when the Information Technology Manager is unavailable.
• Perform other leadership and management responsibilities as assigned.

Internal Support

• Assign and oversee help desk tickets, serving as an escalation point for issues requiring additional Information Technology resources or support.
• Escalate complex or resource-intensive issues to the Information Technology Manager as appropriate.
• Monitor internal customer satisfaction with Information Technology support and regularly engage stakeholders to assess service effectiveness.
• Monitor backup status and notify the Information Technology Manager of issues outside established policy parameters.
• Monitor cybersecurity tools and systems and promptly escalation significant security events to the Information Technology Manager.
• Monitor uptime of mission‑critical systems and coordinate with the Information Technology Manager on response and communication when extended outages occur, including impacts to passenger‑facing technologies and PACE.
• Coordinate with Information Technology staff to ensure externally facing infrastructure, including servers, endpoints, network equipment, and internally hosted websites, is maintained with current security patches and updates.

Project Delivery

• Serve as project manager for assigned technology‑related projects.
• Manage assigned projects to support timely and cost‑effective delivery. Develop issue briefs and communicate proposed changes or change orders to the Information Technology Manager and affected departments.
• Develop training documentation for internally developed projects and ensure appropriate vendor‑provided training materials are received for externally developed projects.
• Follow up with affected departments to support appropriate implementation and use of technology solutions.
• Maintain and update training materials as needed.

IT Policy and Procedure Education

• Work with the Information Technology Manager and staff to educate employees on applicable Information Technology policies and procedures.
• Serve as a point of contact for reported or observed policy violations and work with appropriate stakeholders to address and mitigate issues.

Professional Development

• Pursue formal and informal professional development to maintain and expand Information Technology knowledge and skills.
• Support the professional development and training of Information Technology staff.

Requirements

Knowledge, Skills, and Abilities:

• A Bachelor’s degree (BA, BS) in Information Systems, Business Administration or a related field. Master’s Degree (MBA) or Formal courses in Information Systems or Electric Engineering preferred.
• CompTIA A+, Security +, Network + certificates or equivalent IT certificates from another provider are preferred.
• Minimum of 5 or more years of Information Technology experience. Transit experience preferred.
• Ability to retain knowledge and attend to detail.
• Ability to work on multiple concurrent projects with minimum to no supervision, meeting deadlines under stress and with frequent interruptions.
• Ability to write, read, and interpret documents and strong simple mathematical skills.
• Demonstrated technical and problem‑solving skills.
• Remains current on best practices in technology deployment and stays up to date with new innovations in the field.
• Seeks constructive feedback and demonstrates dedication to continuous improvement.
• High level of computer literacy in Microsoft Office Suite required.
• Ability to analyze, recommend, and implement solutions to complex operational problems and issues.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with employees with diverse backgrounds and personalities.
• Performs as an effective team player.
• Demonstrates high standards of ethics and confidentiality.

Organizational Principles &Values:

Our Principles andValuesreflect how we work, interact with one another, and serve our community. We expect all employees to demonstrate thesevaluesin their daily work and interactions and look for candidates who share this commitment.

• Respect:Treating one another with dignity
• Compassion:Understanding, sharing in and being sensitive to the situations of others
• Integrity:Having a moral or ethical conviction to always do what is right.
• Teamwork:collaborating for a greater good.
• Safety:keeping yourself and others away from harm
• Excellence:continuously renewing our commitment to perform well beyond set standards and expectations

Reports to:

Manager, Information Technology

Physical Demands:

• Frequent periods of sitting, walking and use of hands/fingers
• Occasional periods of standing and reaching
• Ability to lift, carry, push and/or pull up to 30 pounds.

Ann Arbor Area Transportation Authority is an Equal Employment Opportunity Employer