Information Technology Technician

Chatham Area Transit Authority (CAT); Savannah (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Job summary

Chatham Area Transit is seeking an IT Technician to provide technical support and ensure smooth operation of computer systems, networks, and software applications. You will diagnose hardware and software issues, install and configure systems, and help maintain network security across all business lines.

The role involves data analysis, collecting and tracking trends, and collaborating with MSP to coordinate software and hardware implementations.

Qualifications

• Associate's degree in IT or CS is preferred or equivalent experience.
• 2-5 years in IT support or related role.
• CompTIA A+ or MCITP or equivalent required.
• Proficiency with Windows/Mac, Office suite, and IT support tools.
• Experience with data collection and dashboard setup.
• Strong problem-solving and communication skills.
• Willingness to work flexible hours and on-call.

Responsibilities

• Provide first-line IT support for hardware and software issues and assist end-users.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Assist in setup and troubleshooting of LANs/WANs and other networks.
• Install, update, and manage software applications and operating systems with proper licensing.
• Maintain records of hardware inventory, software licenses, and network configurations with MSP.
• Provide user training and develop user manuals and documentation.
• Suggest and perform hardware/software upgrades; repair or replace components.
• Liaise with third-party vendors for warranty claims and support.

Skills

Windows

MacOS

Microsoft Office

Dashboard setup

Data analysis

Problem-solving

Communication

Teamwork

Education

Associate's degree in Information Technology or Computer Science

Tools

MSP coordination tools

Job description

Chatham Area Transit is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law.

About the Role

The following duties are representative of the responsibilities assigned to this position. Additional duties may be assigned as needed.

Responsibilities

Job Summary: The IT Technician will be responsible for providing technical support and assistance to ensure the smooth operation of computer systems, networks, and software applications. This role involves diagnosing hardware and software issues, installing and configuring systems, and ensuring network security and efficiency. This position will involve facilitating and learning new system components regarding all Transportation-based software and hardware implementation across all business lines. This will also be heavy in data analysis including collection, organization and tracking of trends using systematic data.

Key Responsibilities:

• Technical Support: Provide first-line support for hardware and software issues, including troubleshooting and resolving technical problems for end-users. This role will become an expert in software's used to support our day-to-day business and to support all lines of business. This will include data collection and analysis.
• System Maintenance: Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Network Management: Assist in the setup, maintenance, and troubleshooting of local area networks (LANs), wide area networks (WANs), and other network systems as needed. Understanding of network topology will be critical to success.
• Software Management: Install, update, and manage software applications and operating systems. Ensure all software is properly licensed and up to date. This role will handle most packages that are not supported directly by MSP. Coordination of implementations and updates with MSP.
• Documentation: Maintain accurate records of hardware inventory, software licenses, and network configurations in collaboration with MSP. Document technical procedures and solutions.
• User Training: Provide training and guidance to staff on proper use of hardware and software. Develop and update user manuals and technical documentation.
• Upgrades and Repairs: Recommend and perform hardware and software upgrades as needed. Repair or replace damaged hardware components.
• Vendor Liaison: Communicate with third-party vendors for warranty claims, product information, and support.

Qualifications:

• Education: Associate's degree in Information Technology, Computer Science is desired or equivalent experience.
• Experience: 2-5 years of experience in IT support or a related role.
• Certifications: CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent required.
• Technical Skills: Proficiency with Windows and Mac operating systems, Microsoft Office Suite, and common IT support tools. Knowledge of network protocols and configurations. Experience in data collection and dashboard setup and management.
• Soft Skills: Strong problem-solving abilities, excellent communication skills, and the ability to work independently and as part of a team.
• Other: Willingness to work flexible hours and be on-call for emergency support when necessary.

Working Conditions:

• Primarily office-based with occasional site visits.
• May require lifting and transporting heavy equipment.
• Fast-paced environment with occasional high-stress situations.
• Health, dental, and vision insurance
• Paid time off and holidays

Equal Opportunity Statement

Chatham Area Transit is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law.