Assistant Manager in Training

Mike's Carwash, Inc.; Centerville (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a fast-growing company as an Assistant Manager in Training, where you will lead a team to deliver exceptional customer service and maximize profitability. This role offers the chance to develop your management skills and advance within an organization recognized for its employee satisfaction and commitment to growth. With a focus on internal promotions, this position opens doors to numerous opportunities in a supportive and inclusive work environment. If you're ready to inspire and drive a team towards success, this role is perfect for you.

Qualifications

• Two years of retail/service industry management experience or equivalent leadership experience is required.
• Ability to score 80% on Money Handling Skills Assessment.

Responsibilities

• Lead and develop the team while providing an outstanding customer experience.
• Ensure customer satisfaction by maintaining quality and handling complaints.

Skills

Customer Focus

Decision Making

Problem Solving

Teamwork

Flexibility

Education

High School Diploma or equivalent

Management Experience

Job description

Pay starting at $22/hr,plus incentives.

Two years of retail/service industry management experience or equivalent leadership experience is required.

We are proud to promote from within for our top management levels and focus on internal promotions for many positions. Starting your management career with us opens doors to many opportunities within a fast-growing company.

2024 Best and Brightest Companies to Work for in the Nation Winner!

The Best and Brightest Companies prioritize employee satisfaction, offering competitive compensation, flexible work arrangements, and comprehensive benefits. They foster a positive work environment, encourage growth, and invest in employee development. These organizations promote inclusivity, collaboration, and social responsibility, attracting top talent.

2023 APEX Training Award Winner!

Training magazine’s Training APEX Awards recognize organizations with the most successful learning and development programs worldwide.

Position Summary

The Assistant Manager in Training works with the General Manager to lead and develop the team while providing an outstanding customer experience. They are expected to inspire their teams to execute the company’s purpose and maximize profitability, capable of managing the location in the absence of the General Manager.

Primary Responsibilities

• Execute the company’s purpose and deliver on our Team Member Promise. Be a role model for team behavior and performance.
• Customer Satisfaction. Ensure all customers leave satisfied by maintaining quality, staffing, and handling complaints professionally.
• Operations Management. Ensure location standards are met, assist in achieving goals, manage costs, inventory, staffing, and scheduling.
• Associate and Management Development. Support hiring, onboarding, ongoing development, performance evaluations, and discipline processes.
• Property and Equipment Maintenance. Assist with maintenance, complete checklists, track repairs, and ensure cleanliness.
• Personal Development. Participate in management training and pursue skill mastery.
• Policy Compliance and Other Duties. Follow company policies and perform additional duties as assigned.

Required Work Schedule

• Work all scheduled shifts, at least five days and 40 hours weekly, including every other weekend.
• Capable of closing two nights weekly and opening one morning weekly.
• Work full schedule during holiday periods like Christmas.
• Ability to transfer between stores within the market.

Physical Demands

This role requires verbal and written communication, visual acuity, standing, walking, occasional sitting, stooping, reaching, twisting, repetitive hand movements, lifting up to 50 lbs, pulling, carrying, bending, kneeling, and balancing.

Work Environment

Work may involve outdoor conditions, machinery with moving parts, chemical handling, and protective equipment. Occasional solitary work may occur.

Performance Factors

• Customer Focus: Prioritize customer satisfaction and feedback.
• Decision Making: Make timely, informed decisions and accept responsibility.
• Empathy: Show genuine concern and respect for others, including cross-cultural sensitivity.
• Flexibility: Adapt to changing priorities and environments effectively.
• Problem Solving: Use logical, systematic approaches to resolve issues.
• Resiliency: Persist through setbacks and criticism.
• Teamwork: Collaborate effectively, support team goals, and communicate openly.

Minimum Qualifications

• Reasoning and practical problem-solving skills.
• Ability to score 80% on our Money Handling Skills Assessment without a calculator.
• Proficiency in English for reading manuals, reports, and communicating confidently with customers.

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