Assistant Manager Housekeeping

Cheeca Lodge & Spa; Islamorada (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer matching

Life insurance

Short-Term and Long-Term Disability

Resort Dining Discounts

Complimentary Meals every Shift

Paid Time Off 18 days

Job summary

Cheeca Lodge & Spa in the Florida Keys is seeking an Assistant Housekeeping Manager to lead daily operations and uphold our high standards of cleanliness and presentation. You will supervise Room Attendants and Housepersons, perform inspections, and coordinate with Front Desk and Engineering to ensure guest readiness and seamless service.

Join a fast-paced, guest-focused team in a luxury resort environment.

Qualifications

• Experience in housekeeping leadership roles is preferred.
• Knowledge of resort standards and guest service excellence.
• Proficiency with PMS systems and Office software.

Responsibilities

• Supervise Room Attendants and Housepersons to ensure coverage and productivity.
• Perform room inspections to maintain cleanliness and readiness.
• Coordinate with Front Desk and Engineering on status and VIP arrivals.
• Train and mentor staff, fostering accountability and service quality.
• Maintain inventory of supplies and assist with ordering as needed.

Skills

Housekeeping operations

Leadership

Communication

Multitasking

Attention to detail

Customer service

Education

High School Diploma or GED

Tools

PMS software

Microsoft Office

Job description

Join our award-winning team at Cheeca Lodge & Spa, a 4-diamond luxury resort in the heart of the Florida Keys. We are currently seeking a dedicated Assistant Housekeeping Manager to support the leadership of our housekeeping operations. This individual will play a key role in maintaining the exceptional cleanliness, service, and presentation of our guest rooms and public areas while supporting a high-performing team in a fast-paced hospitality environment.

Position Overview

Job Title: Assistant Housekeeping Manager
Reports to: Director of Housekeeping
Classification: Full-Time, Hourly / Non-Exempt

Key Responsibilities

Team Supervision & Daily Operations

Assign daily tasks to Room Attendants and Housepersons, ensuring optimal coverage and productivity across all floors and resort areas.

Perform room inspections to ensure cleanliness standards, guest readiness, and maintenance needs are consistently met.

Coordinate closely with the Front Desk and Engineering teams regarding room status, maintenance requests, and VIP arrivals.

Maintain compliance with safety and health regulations, including monitoring of storage areas, carts, and equipment.

Train, coach, and mentor housekeeping staff, supporting a culture of accountability, positivity, and pride in service.

Monitor inventory of cleaning supplies, linen, and guest amenities; assist in ordering and stocking supplies as needed.

Guest Experience & Quality Assurance

Handle guest requests and service recovery professionally and promptly.

Support the execution of deep cleaning schedules, room maintenance, and special cleaning projects.

Ensure VIP rooms are properly prepared and amenities replenished.

Administrative & Reporting Duties

Conduct daily briefings, communicate updates and goals to the team, and participate in monthly departmental meetings.

Assist with maintaining accurate logs of room inspections, guest feedback, lost & found, and staff performance.

Participate in ongoing departmental improvement efforts, including process enhancement, sustainability, and service innovation.

Requirements

Education & Experience

High School Diploma or GED required.

Minimum 3 years of experience in a housekeeping supervisory management or lead role, preferably in a resort or luxury hotel environment.

Skills & Qualifications

Strong knowledge of housekeeping operations and standards.

Proficient in using hotel systems (PMS) and Microsoft Office Suite.

Ability to multitask and remain calm under pressure in a fast-paced environment.

Exceptional attention to detail and organizational skills.

Strong interpersonal and communication skills; bilingual a plus.

Ability to lead by example and support a team-focused culture.

Why Join Cheeca Lodge & Spa?

Our iconic resort is known for its lush 27-acre property, turquoise waters, barefoot luxury, and legendary service. As part of the Cheeca team, you’ll enjoy working in a beautiful environment with a supportive management team and opportunities to grow.

Full-Time Team Member Benefits Include:

401(k) with employer matching and immediate vesting after 90 days

Company-paid Life, Short-Term and Long-Term Disability Insurance

Resort Dining Discounts

Complimentary Meals every Shift

• 401(k) with employer matching and immediate vesting after 90 days
• Medical, Dental, and Vision insurance.
• Paid Time Off 18 days

Salary Range

17.97

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Cheeca Lodge & Spa recognizes the value and importance of a diverse workforce and will continue to identify and attract a workforce of the best available talent at every organizational level. As the Company grows and expands, we remain committed to maintaining our workplace diversity, allowing us to maintain our leadership in the industry.

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