Assistant Manager- Hospitality (Non-Exempt)

Fairfield Inn& Suites - Bartonsville; Stroudsburg (Monroe County); On-site; USD 45,000 - 65,000; Full time

Job summary

Onvo is hiring an Assistant Manager in Stroudsburg, PA to supervise back of the house and assist in front office operations in the General Manager's absence. You will drive guest satisfaction and hotel profitability while overseeing housekeeping, engineering/maintenance, and front office in partnership with the management team.

Key duties include supervising operations, assisting in financial reporting, and participating in recruitment and training to maintain high service standards.

Qualifications

• Must have strong customer service skills.
• Ability to work holidays, weekends, and evenings.
• Ability to take initiative and solve problems.

Responsibilities

• Oversee and support housekeeping, engineering/maintenance, and front office operations in absence of the General Manager.
• Assist the General Manager with creation of financial reports and required deadlines.
• Assist in recruiting, hiring and training for departments based on occupancy and needs.
• Maintain a positive team environment focused on guest satisfaction and staff development.

Skills

Customer service

Problem solving

Initiative

Job description

Job Description

The primary responsibilities of the Assistant Manager will be focused on routine operational tasks and supervising others in their operational assignments. Other duties may be assigned as required by the business and/or training for career advancement. Ensure guest satisfaction and the efficient operation of the hotel by supervising back of the house operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control, guest satisfaction and development of associates. The Assistant General Manager will function to support a few areas at the property including Housekeeping, Engineering/Maintenance, and Front Office.

Essential Functions

Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner. Maintain regular attendance in compliance with Onvo standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include compliance with Onvo’s dress code and wearing a nametag when working (per brand standards) Ensure the efficient operation of the hotel by supervising and supporting the Engineering and Housekeeping departments. Assist in creating an environment where employees make empowered decisions to ensure guests’ satisfaction. Follow up on all empowerment successes and opportunities with the General Manager. Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager. Participate in required M.O.D. coverage as scheduled. Ensure that training in service standards is taking place in each department using the steps to effective training. Assist the General Manager in recruiting, hiring and training for departments based on occupancy. Assist in creating a positive team-oriented environment that focuses on the guest through employee development and motivation. Assist the General Manager to maintain compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer. Ensure that employees are always attentive, friendly, courteous and efficient in their interactions with guest management and all other employees. Be familiar with S.O.P.'s in all Operations departments. Maintain a professional working relationship and promote open lines of communication with all employees and other departments. Complete required corporate training modules and become certified to train those as required. Be in the public areas during peak times greeting guests and helping as needed. Attend all scheduled meetings that take place on the property when you are scheduled

Knowledge, Skills, and Abilities

Must have strong customer service skills Ability to work holidays, weekends, and evenings Ability to take initiative/ problem solve

Credentials and Experience

Prior hotel experience in a guest-facing role Previous management experience preferred

Physical Requirements

Must be able to stand for long periods of time

Disclaimer

The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Onvo is an equal opportunity employer.

Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated.

In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

At Onvo, we are passionate about convenience. We aren't just in the business of fuel or food. We're in the business of providing the best experience for our guests, every time. We are dedicated to providing our guests with exceptional service that is always quick, always kind, and always convenient. Whether you have a background in customer service and hospitality or this is your first job in the industry, if you’re a go-getter, get in touch with us.