Assistant Manager - Travel Plaza

Onvo-Lake Ariel #05; Lake Ariel (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Full-time

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k) match

Career growth

Job summary

Onvo is seeking an Assistant Manager to help lead daily travel plaza operations, including the convenience store, fuel forecourt, and food service areas. You will work closely with the General Manager to drive sales, manage staff, and ensure outstanding guest experiences.

The role emphasizes coaching, recruiting, scheduling, and maintaining safety and cleanliness standards while supporting profitability and operational excellence across departments.

Qualifications

• 1-3 years of management, supervisory, or leadership experience in retail, convenience store, restaurant, fuel, or hospitality operations.
• Strong leadership and team-building skills.
• Excellent communication and customer service abilities.
• Ability to prioritize tasks and make sound decisions in a fast-paced environment.
• Experience with inventory management, cash handling, and operational procedures.
• Strong organizational and problem-solving skills.
• Basic computer proficiency and experience with POS systems.
• Ability to work flexible hours, including mornings, evenings, weekends, and holidays.
• Ability to stand for extended periods and occasionally lift up to 50 pounds.

Responsibilities

• Support the General Manager in overseeing daily travel plaza operations.
• Lead, coach, and motivate team members to provide fast, friendly, and accurate service.
• Assist with recruiting, training, onboarding, and developing team members.
• Help create employee schedules that support business needs and labor goals.
• Ensure the store, fuel forecourt, food service areas, and restrooms remain clean, safe, and well-maintained.
• Monitor inventory levels and assist with ordering, receiving, stocking, and product rotation.
• Ensure compliance with all company policies, safety standards, food safety regulations, and brand requirements.
• Handle guest concerns and resolve issues promptly and professionally.
• Assist with cash management, daily deposits, audits, and other financial controls.
• Monitor sales performance and support initiatives that drive revenue and profitability.
• Conduct opening and closing procedures, including shift handoffs and operational reporting.
• Step in as Manager on Duty when the General Manager is unavailable.

Skills

Leadership

Customer service

Communication

Prioritization

Inventory management

Cash handling

POS systems

Problem-solving

Team building

Flexible hours

Tools

POS systems

Job description

Job Description: Onvo is looking for a motivated and customer-focused Assistant Manager to help lead daily travel plaza operations, support team development, and ensure an exceptional guest experience. As an Assistant Manager, you'll work closely with the General Manager to oversee convenience store, fuel, food service, and facility operations while helping drive sales, profitability, and operational excellence. This is a great opportunity for someone who enjoys leading teams, solving problems, and making a direct impact on the success of the business.

What You'll Do

• Support the General Manager in overseeing daily travel plaza operations.
• Lead, coach, and motivate team members to provide fast, friendly, and accurate service.
• Assist with recruiting, training, onboarding, and developing team members.
• Help create employee schedules that support business needs and labor goals.
• Ensure the store, fuel forecourt, food service areas, and restrooms remain clean, safe, and well-maintained.
• Monitor inventory levels and assist with ordering, receiving, stocking, and product rotation.
• Ensure compliance with all company policies, safety standards, food safety regulations, and brand requirements.
• Handle guest concerns and resolve issues promptly and professionally.
• Assist with cash management, daily deposits, audits, and other financial controls.
• Monitor sales performance and support initiatives that drive revenue and profitability.
• Conduct opening and closing procedures, including shift handoffs and operational reporting.
• Step in as Manager on Duty when the General Manager is unavailable.

What We're Looking For

• 1-3 years of management, supervisory, or leadership experience in retail, convenience store, restaurant, fuel, or hospitality operations.
• Strong leadership and team-building skills.
• Excellent communication and customer service abilities.
• Ability to prioritize tasks and make sound decisions in a fast-paced environment.
• Experience with inventory management, cash handling, and operational procedures.
• Strong organizational and problem-solving skills.
• Basic computer proficiency and experience with POS systems.
• Ability to work flexible hours, including mornings, evenings, weekends, and holidays.
• Ability to stand for extended periods and occasionally lift up to 50 pounds.

Why Work at Onvo?

At Onvo, we believe in being Always Quick, Always Kind, and Always Convenient. Our Assistant Managers play a critical role in supporting our teams, serving our guests, and driving operational success. We offer opportunities for growth, leadership development, and career advancement within a growing organization.

What We Offer

• Competitive pay
• Full-time employment
• Medical, dental, and vision benefits
• Paid time off
• 401(k) with company match
• Career growth opportunities
• Supportive and team-oriented culture

Disclaimer: The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

At Onvo, we are passionate about convenience. We aren't just in the business of fuel or food. We’re in the business of providing the best experience for our guests, every time. We are dedicated to providing our guests with exceptional service that is always quick, always kind, and always convenient.

Whether you have a background in customer service and hospitality or this is your first job in the industry, if you’re a go-getter, get in touch with us.