General Manager - Travel Plaza (Exempt)

Onvo, Inc.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Onvo, Inc. is seeking a General Manager for Travel Plazas in New York to lead grocery, convenience, and fuel operations. You will ensure fuel availability, stock levels, clean and safe conditions, and motivate the team to deliver fast, accurate, and friendly service in a clean environment.

The GM will guide staff, grow sales and profitability, reduce turnover, and uphold Onvo's standards across all facets of the facility.

Qualifications

• The candidate should demonstrate strong leadership and team management skills.
• Customer-focused mindset with the ability to motivate staff to provide fast, friendly service.
• Experience in inventory management and ensuring product availability.
• Ability to drive sales while maintaining cost controls and profitability.

Responsibilities

• Staff the location effectively to meet forecasted customer traffic.
• Drive sales and manage profitability while reducing turnover.
• Maintain a safe, clean, and compliant facility across all areas.
• Ensure fuel availability and proper inventory of store merchandise.
• Provide training, guidance, and disciplinary actions as needed.
• Conduct daily price surveys and adjust pricing as directed by corporate.

Skills

Leadership

Customer service

Inventory control

Sales generation

Labor controls

Cash controls

Compliance

Pricing analysis

Job description

Job Description

General Manager (GM), Travel Plazas oversee multi-faceted locations including grocery, convenience and fuel operations. The GM ensures that sufficient amounts of fuel are available, stores are well-stocked, fueling equipment is clean, safe and functional, while keeping the team members motivated to exceed customer expectations with fast, accurate and friendly service in clean surroundings. Provides guidance and leadership to grow sales, transactions, profitability while reducing employee turnover by creating a positive work environment. Because of this, the main responsibility and focus of a GM will be on providing a facility that meets Onvo's definition of these terms.

Well-staffed Customer Focused Team: Employs properly trained customer service focus associates to meet all guest needs in a fast and friendly manner. The facility must schedule and have sufficient staff to meet anticipated customer traffic based on the current Onvo Labor Matrix. A well-staffed facility is not one characterized by consistent understaffing or overstaffing. “Below Expectation” Job performances by associates are quickly met with retraining efforts or entrance to the disciplinary process.

Clean, Safe and Secure Maintains a facility that is consistently “inspection ready” in all areas including food prep, sales floor, restroom, forecourt and gondolas. Complies and maintain all Department of Health, internal company and brand inspections. Conducts and follows daily Onvo Safety Inspection/Emergency Response Protocols to quickly recognize and remove potential safety hazards to customers, employees and vendors while operating in a manner that does not put company property and assets at risk.

Well Stocked Facility: Has adequate stock of fuel and store merchandise to satisfy expected demand from one delivery to another. The right build-to amounts are important to ensure that the freshest products are available to our customers at all times. Company standards for product display and rotation as well as vendor check in procedures are followed.

Entrepreneurial Approach to the Business

Constantly looking to drive sales and reduce costs. -The sign of a successful business is one that is growing sales and transactions.

• Proper inventory control: Treat all inventories with a cash mentality! Over stocked is just as bad as being under stocked!
• Sales Generation: Champion and enhance Onvo's marketing programs to meet or exceed sales target.
• Labor controls: Store is within Labor budget.
• Cash Controls: All company procedures are followed.
• Controllable expense: Includes items that impact the profitability of the location. They include but are not limited to repairs, utility costs, uniforms, cleaning supplies, small wares etc.
• Fuel surveys: Fuel prices change frequently and can be very volatile. The GM must keep up on daily reports from corporate to ensure appropriate price changes are made. GM must also do daily price surveys of our competitors and report those prices to the DM.

Operations

Strive to be the best in the Brand! Keep location in compliance with all brand standards. Maintain and ensure a safe clean work environment. Pass all Internal operational, training and paperwork audits. Ensure all brand sponsored mystery shops are at or above company standards. Establishes daily, weekly, monthly and quarterly sales goals/forecasts to meet and exceed budgeted expectations.

Community Involvement

Provides strong community involvement by store and personnel.

Disclaimer and Equal Opportunity

Disclaimer: The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

At Onvo, we are passionate about convenience. We aren't just in the business of fuel or food. We're in the business of providing the best experience for our guests, every time. We are dedicated to providing our guests with exceptional service that is always quick, always kind, and always convenient. Whether you have a background in customer service and hospitality or this is your first job in the industry.