Regional Hotel Operations Manager

Singh Realty Corporate; Scranton (Lackawanna County); On-site; USD 90,000 - 120,000; Full time

Job summary

Onvo seeks an experienced Regional Hotel Operations Manager to oversee daily hotel operations across assigned properties. You will ensure brand standards, financial accountability, and guest satisfaction, enabling the Regional Director to focus on strategy and owner relations.

You will travel between hotels, coach General Managers, and drive operational excellence through audits, budgeting, and corrective actions.

Qualifications

• 3–5 years of hotel management experience required.
• Strong leadership and communication skills.
• Ability to travel frequently between hotels.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Excel, Word, and Outlook.

Responsibilities

• Conduct routine property visits and operational inspections.
• Ensure compliance with Marriott and brand standards.
• Monitor guest experience, cleanliness, maintenance and curb appeal.
• Assist General Managers in solving operational challenges.
• Coordinate projects across multiple hotels.
• Review occupancy, ADR, RevPAR, labor, and guest satisfaction.
• Provide on-site leadership during staffing shortages or emergencies.
• Coach and mentor General Managers and department leaders.

Skills

Leadership

Communication

Travel capable

Time management

Financial acumen

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Marriott systems (FOSSE, MGS, GXP, GSS)

Job description

Job Description

The Regional Hotel Operations Manager serves as the operational partner to the Regional Director by overseeing the daily execution of hotel operations across assigned properties. This position ensures brand standards, operational consistency, financial accountability, and excellent guest service while allowing the Regional Director to focus on strategic growth, financial performance, owner relations, and leadership development.

Essential Functions

• Conduct routine property visits and operational inspections.
• Ensure compliance with Marriott and brand standards.
• Monitor cleanliness, maintenance, curb appeal, and overall guest experience.
• Follow up on action plans until completion.
• Assist General Managers in solving operational challenges.
• Coordinate special projects across multiple hotels.
• Review daily reports for occupancy, ADR, RevPAR, labor, and guest satisfaction.
• Identify trends and recommend corrective actions.
• Monitor labor productivity and scheduling.
• Review purchasing and expense controls.
• Assist with budget preparation and financial forecasting.
• Provide on‑site leadership during staffing shortages or emergency situations.
• Assist with hotel openings, renovations, and transitions.
• Help implement company initiatives and operational procedures.
• Support General Managers with difficult guest situations.
• Coach and mentor General Managers and department leaders.
• Assist with onboarding and training new managers.
• Conduct operational audits and provide constructive feedback.
• Maintain operational tracking reports.
• Prepare weekly operational summaries for the Regional Director.

Qualifications

• Minimum 3–5 years of hotel management experience.
• Previous General Manager or Assistant General Manager experience preferred.
• Experience with Marriott systems (FOSSE, MGS, GXP, GSS) preferred.
• Strong understanding of hotel financial statements.
• Excellent leadership and communication skills.
• Ability to travel frequently between assigned hotels.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Excel, Word, and Outlook.

Key Performance Indicators

• Guest Satisfaction Scores
• Brand Audit Results
• ADR, RevPAR, and Occupancy Performance
• Labor Cost Management
• Preventive Maintenance Completion
• Employee Retention
• Completion of Operational Action Plans
• Quality Assurance Scores
• Safety & Risk Compliance
• Property Inspection Scores

Success in This Role

• Keep hotels operating consistently at brand standards.
• Reduce the Regional Director's involvement in daily operational issues.
• Improve accountability across all properties.
• Develop General Managers into stronger leaders.
• Identify operational problems before they affect financial performance or guest satisfaction.
• Ensure every hotel is inspection‑ready every day.

Disclaimer

The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

At Onvo, we are passionate about convenience. We aren't just in the business of fuel or food. We're in the business of providing the best experience for our guests, every time. We are dedicated to providing our guests with exceptional service that is always quick, always kind, and always convenient. Whether you have a background in customer service and hospitality or this is your first job in the industry, if you're a go‑getter, get in touch with us.