Assistant Manager — Hospitality Lead & Guest Experience

IHOP; Valdosta (GA); On-site; USD 50,000 - 80,000; Full time

Job summary

IHOP is seeking a dedicated hospitality professional to lead daily operations, drive guest satisfaction, and help achieve budgeted sales and profits. The role emphasizes building strong relationships with employees, Corporate and Regional teams, and guests while upholding brand standards.

You will implement the Restaurant Training Program for hourly staff, assist in recruiting and developing the team, and ensure safety, sanitation, and regulatory compliance across the unit.

Qualifications

• Proven leadership and team management capabilities.
• Strong focus on guest satisfaction and staff development.
• Ability to implement training programs and ensure regulatory compliance.

Responsibilities

• Assist in the achievement of budgeted sales and profits.
• Develop and maintain professional relationships with restaurant staff, Corporate and Regional teams, and guests.
• Implement the Restaurant Training Program for all hourly non-management employees to improve operations and guest experience.
• Assist in executing annual financial, local restaurant marketing, and guest service objectives for the unit.
• Ensure compliance with federal, state, and local regulations.
• Assist in recruitment, training and retention of team members.
• Maintain adequate supplies and ensure equipment, facilities, and premises meet standards.
• Supervise team members and support the General Manager in unit direction and performance.

Skills

Leadership

Staff development

Hiring & training

Customer service

Compliance & safety

Budgeting awareness

Education

High school diploma or GED

Job description

As our Assistant Managers you provide support to the General Manager with running daily operations, cultivating a high-energy environment where exceptional guest experiences and seamless teamwork thrive. You will lead with passion, championing both front-of-house hospitality and back-of-house operational excellence to maximize profitability and elevate our brand.

Key Leadership Responsibilities

• Team Building and Coaching: Recruit, hire, and mentor a passionate hospitality team, fostering a service culture and developing a high-performance team.
• Financial Management: Maintain focus on the financial performance of the business unit through effective scheduling, inventory control, and cost control measures.Driving and supporting sales initiatives and profitability.
• Guest Hospitality: actively engaging with guests and handling guest reactions and expectations with tact and professionalism.
• Quality Control: Inspire a culture of excellence in food preparation, strict food safety, and optimal sanitation standards.
• Culture & Accountability: Foster a positive work culture while fair-mindedly upholding restaurant policies and performance standards.

Required Skills

• Dynamic Leadership: Ability to lead, inspire a team, and keep cool under high-volume pressure.
• Exceptional Communication: Solid interpersonal skills rooted in empathy, customer service, and team engagement.
• Operational Agility: Organization and time management skills to navigate shifting priorities fluidly.
• Experience:Some leadership or supervisory experience preferred.
• Technical Skills: Comfortable managing administrative tasks using a variety of technical systems.

What we offer:

• A Flexible Schedule and a 5-day work week
• Competitive pay
• Comprehensive benefit options including 401K with up to 4% employer match
• Career Development opportunities
• Paid Time Off – eligible for 2 weeks of PTO as of the first year of employment

EEO Employer

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one.
This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile. –