Assistant Manager

IHOP; Springfield (MA); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Paid time off

Flexible scheduling

Employee Discount

Advancement opportunities

Health insurance

Job summary

IHOP is seeking an Assistant Manager in Springfield, MA to help hire and train team members, ensure policy adherence, resolve customer issues, lead scheduling, and mentor staff. The ideal candidate has prior senior staff or Assistant Manager experience and a passion for customer service. This role offers advancement opportunities toward GM in training.

Join IHOP to contribute to a high-energy team, uphold service standards, and drive operational excellence daily.

Qualifications

• Valid driver's license and reliable transportation.
• Self motivated and driven to lead by example.
• Confidence to lead by example and motivate the team.
• Ambition to advance to General Manager in training from within.

Responsibilities

• Ensuring company policies are followed across the team.
• Optimizing profits by controlling costs and improving efficiency.
• Hiring, training and developing new employees.
• Resolving customer issues to achieve satisfaction.
• Providing leadership and direction to all staff.
• Ensuring product quality and availability for customers.
• Preparing and presenting employee reviews.
• Working closely with the store manager to lead staff and operations.
• Maintaining store standards, stocking and cleaning.

Skills

Self motivation

Leadership

Customer service

Team mentoring

Job description

We are searching for a new Assistant Manager to join our team who is interested in helping to

hire and train other team members. You will also assist in making sure the team adheres to

company policies, resolving customer complaints, leading the team, and organizing the team

schedule. To be a great fit for this role you should have a consistent work history and previous

experience as a senior staff member or as an Assistant Manager. A passion for customer

service and team mentoring is also a plus.

Requirements:

• Valid drivers license and reliable transportation
• Self motivated
• Confidence to lead by example
• Ambition! We promote General managers from within and consider the assistant position
• as a GM in training.

Benefits:

• Paid time off
• Flexible scheduling
• Employee Discount
• Advancement opportunities
• Health insurance

Responsibilities::

• Ensuring company policies are followed.
• Optimizing profits by controlling costs.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Ensuring product quality and availability.
• Preparing and presenting employee reviews.
• Working closely with the store manager to lead staff.
• Assisting customers whenever necessary.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Completing tasks assigned by the general manager accurately and efficiently.
• Maintaining stores to standards, including stocking and cleaning.

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one.
This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile. –