Assistant Manager – Guest Experience & Team Leadership
Marcus
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Benefits offered by this job
Job summary
Marcus Theatres in Wisconsin is seeking an Assistant Manager to join our leadership team. You will coach and develop associates to deliver exceptional guest service in a high-volume environment.
Responsibilities include supervising staff, implementing theatre operations, assisting with hiring and training, and driving guest satisfaction while supporting the theatre and corporate management teams.
Qualifications
- Experience coaching and developing team members to deliver exceptional guest service.
- Strong communication and interpersonal skills with a positive attitude.
- Ability to work in a high-volume, fast-paced, team-focused environment.
Responsibilities
- Create a safe and welcoming environment for guests by greeting, anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional service.
- Supervise, motivate, reward and coach associates.
- Execute systems and processes that keep the theatre running smoothly.
- Assist with hiring, training and associate development.
- Evaluate key performance indicators to drive guest satisfaction and results.
- Identify opportunities to increase brand awareness and drive traffic into the theatre.
- Follow direction of the theatre and corporate management teams.
Job description
Marcus Theatres in Wisconsin is seeking an Assistant Manager to join our leadership team. You will coach and develop associates to deliver exceptional guest service in a high-volume environment.
Responsibilities include supervising staff, implementing theatre operations, assisting with hiring and training, and driving guest satisfaction while supporting the theatre and corporate management teams.
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