Assistant Manager: Guest Experience & Operations

Rocket Carwash

Pensacola (FL)

On-site

USD 42,000 - 56,000

Full time

2 days ago

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Benefits offered by this job

Medical insurance

Vision insurance

Disability insurance

Life insurance

401(k) with match

Paid Time Off

Job summary

Rocket Carwash in Pensacola, FL is seeking an Assistant Manager to lead guest experience, drive sales, and coach a high-energy team. You’ll partner with the General Manager to deliver exceptional service and build lasting customer relationships.

You will manage daily operations, safety compliance, staffing, and staff development, ensuring efficient site performance and a positive, growth-oriented atmosphere for all employees.

Qualifications

1-2 years of experience in a supervisory role.
Strong leadership and communication skills.
Ability to lead a team and deliver exceptional customer service.
Proficiency in using productivity tools like Microsoft Office (Word, Excel, PowerPoint).
Experience with labor management and strategic staff scheduling.
Be punctual, responsible, and accountable.

Responsibilities

Lead guest experience initiatives and coaching to ensure consistent service excellence.
Oversee daily operations, safety, and site cleanliness across all areas.
Assist with staffing, interviewing, onboarding, and offboarding.
Provide daily coaching, feedback, and accountability to team members.
Ensure open communication with leadership and store team.

Skills

Leadership

Customer service

Team building

Communication

Multitasking

Scheduling

Tools

Microsoft Office

Labor scheduling software

Job description

You will manage daily operations, safety compliance, staffing, and staff development, ensuring efficient site performance and a positive, growth-oriented atmosphere for all employees.

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