Assistant Manager (Future Opening)

Planet Fitness - Eclipse Fitness Group; Carrollton (GA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading fitness organization is seeking an Assistant Manager in Carrollton, Georgia to assist in overseeing gym operations and ensure a superior member experience. Responsibilities include recruiting staff, maintaining a welcoming atmosphere, and ensuring cleanliness. The ideal candidate has strong customer service skills and experience in the fitness industry. Join us to foster a 'Judgement Free' environment!

Qualifications

• Experience in the fitness industry preferred.
• Previous experience as a Member Service Representative at Planet Fitness is a plus.
• Must be enthusiastic and hard working.

Responsibilities

• Assist in recruiting and developing high performing staff.
• Ensure superior member service at all times.
• Oversee cleanliness and maintenance of facility.

Skills

Customer service skills

Supervisory skills

Problem resolution skills

Education

High school diploma/GED equivalent

Current CPR Certification

Tools

Microsoft Suite

Job description

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  • Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.