Assistant Manager

Planet Fitness - NJ/MA One World Fitness; Delran Township (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

A fitness center in Delran Township seeks an Assistant Manager to oversee gym operations, ensuring a top-notch member experience. The role includes recruiting and training staff, managing front desk activities, and maintaining a welcoming environment. Candidates must possess excellent customer service skills, experience in the fitness industry, and a high school diploma. CPR certification is required. This position offers a chance to work in a dynamic environment focused on growth and member satisfaction.

Qualifications

• Experience in customer service, ideally in the fitness sector.
• Current CPR Certification is mandatory.
• Ability to manage staff effectively.

Responsibilities

• Assist in recruiting and training staff.
• Ensure superior member service at all times.
• Track statistics and oversee gym operations.

Skills

Superior customer service skills

Solid supervisory skills

Basic computer proficiency

Hard working and enthusiastic

Education

High school diploma/GED

Job description

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  • Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.