Assistant Manager

Planet Fitness - United FP Management, LLC; Anchorage (AK); On-site; USD 20,664 - 22,041; Full time

Job summary

A leading fitness club in Anchorage is seeking an Assistant Manager to help oversee gym operations and ensure a superior member experience. Key responsibilities include recruiting and training staff, managing member services, and maintaining cleanliness in the facility. Candidates should have strong customer service skills, supervisory experience, and proficiency in Microsoft Suite. A high school diploma and CPR certification are required. Salary range starts from $15.00 to $16.00 per hour, depending on experience.

Qualifications

• Experience working as a Member Service Representative at Planet Fitness.
• Current CPR Certification required.
• Hard working, enthusiastic and energetic.

Responsibilities

• Assist in recruiting, hiring, training and developing staff.
• Maintain welcoming atmosphere and ensure superior customer service.
• Provide backup support to Club Manager as needed.
• Manage member service oversight and staff scheduling.
• Assist in ordering supplies based on budget requirements.

Skills

Customer service skills

Supervisory skills

Diplomacy and listening skills

Basic computer proficiency

Education

High school diploma/GED equivalent

Tools

Microsoft Suite

Job description

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  • Assist in scheduling and supervising staff.
• Member service oversight - ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Compensation

15.00-16.00 Starting