Assistant Manager

Planet Fitness - NJ/MA One World Fitness; Green Tree (NJ); On-site; USD 42,000 - 60,000; Full time

Job summary

Planet Fitness is seeking an Assistant Manager to help oversee daily gym operations and ensure a premier, judgment-free member experience. You will support staff recruitment, training, and development while maintaining front desk excellence and member engagement.

You will assist with scheduling, budgeting, and reporting, ensuring cleanliness and smooth operations. A strong team player with solid customer service and communication skills is essential.

Qualifications

• Superior customer service skills are required.
• Experience supervising staff is preferred.
• Basic computer proficiency with Microsoft Office.
• Strong communication and interpersonal skills.
• Ability to coordinate and motivate a team.

Responsibilities

• Assist in overseeing gym operations to deliver a high-quality member experience.
• Assist with recruiting, hiring, training and developing staff.
• Supervise front desk activities, tours and member sign-ups; ensure excellent service.
• Provide backup support to Club Manager and schedule staff as needed.
• Assist with cleanliness, supplies, and budget-based purchases.
• Track weekly, monthly, and annual statistics and reports.
• Resolve employee issues or escalate as needed.

Skills

Customer service

Supervisory

Microsoft Suite

Communication

Team coordination

Education

High school diploma/GED

Job description

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  • Assist in scheduling and supervising staff.
• • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• • Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• • Check members into the system.
• • New member sign-up.
• • Take prospective members on tours.
• • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications / Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.