Assistant Manager

Planet Fitness; Riverview (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading fitness chain is hiring an Assistant Manager in Riverview, Florida. You will oversee gym operations, ensuring a Judgement Free member experience and managing a high-performing staff. Key responsibilities include recruiting and training employees, maintaining cleanliness, and resolving member issues. Ideal candidates will have customer service experience, supervisory skills, and a high school diploma. Certification in CPR is required, and you must be over 18 years old.

Qualifications

• Experience as a Member Service Representative at Planet Fitness.
• Current CPR Certification required.
• Must be 18 years of age or older.

Responsibilities

• Assist in recruiting and training staff.
• Ensure superior customer service.
• Track statistics and reports.

Skills

Superior customer service skills

Solid supervisory skills

Basic computer proficiency

Strong problem resolution skills

Enthusiastic and energetic

Education

High school diploma/GED equivalent

Current CPR Certification

Job description

Job Description

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  • Assist in scheduling and supervising staff.
  • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
  • Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.