Assistant Manager

Planet Fitness - Eclipse Fitness Group; Brandon (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Job summary

A leading fitness organization is seeking an Assistant Manager in Brandon, Florida. The role involves overseeing gym operations, assisting with staff management, and ensuring a superior member experience in a welcoming environment. Ideal candidates will have strong customer service skills, management experience, and a high school diploma. This position provides valuable opportunities for professional growth within the fitness industry.

Qualifications

• Experience working as a Member Service Representative at Planet Fitness.
• Current CPR Certification required.
• Hard working, enthusiastic, and energetic!

Responsibilities

• Assist in recruiting, hiring, training, and developing staff.
• Ensure superior customer service and a welcoming atmosphere.
• Oversee cleanliness and maintenance of the facility.

Skills

Superior customer service skills

Solid supervisory skills

Basic computer proficiency (Microsoft Suite)

Strong problem resolution skills

Education

High school diploma/GED equivalent

Job description

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  • Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.