Assistant Manager-Front End

ZippyApp - Recruitment Marketing; Pell City (AL); On-site; USD 35,000 - 50,000; Full time

Job summary

ZippyApp - Recruitment Marketing is seeking a Front-End Manager in Pell City, Alabama. The successful candidate will supervise front-end staff, ensuring efficient workflow and exceptional customer service experiences. Responsibilities include training staff, managing supplies, and maintaining a clean environment.

Applicants should possess a High School Diploma and have at least one year of retail experience. Strong managerial and communication skills are essential for this role.

Qualifications

• At least one year of experience in a retail environment, preferably in customer service.
• Managerial skills with increasing levels of responsibility.

Responsibilities

• Supervise front-end staff and oversee daily workflow.
• Ensure consistent and pleasant customer experiences.
• Assist store manager with paperwork and training front-end staff.
• Maintain safety and cleanliness of the front-end area.

Skills

Exceptional customer service

Managerial skills

Excellent verbal and written communication skills

Organizational and time-management skills

Ability to prioritize tasks

Education

High School Diploma or Equivalent

Job description

The Front-End Manager will supervise all front-end staff and perform administrative tasks assigned by the store manager.

Supervisory Responsibilities

• Oversee the daily workflow of the front-end staff.
• Schedule staff to ensure efficient customer service.
• Lead the store in all corporate assigned programs and policies.
• Recommend discipline and termination of employees by partnering with Store Management as needed and in accordance with policy.

Duties/Responsibilities

• Ensure consistent, efficient, pleasant customer experiences; resolve any customer service issues, complaints, or requests.
• Assist the store manager with the weekly workbook and other paperwork as assigned.
• Continuously train and support front-end staff and cash office procedures.
• Responsible for all front-end ordering, stocking, and merchandising.
• Maintain safety, cleanliness, and attractiveness of the front-end, bathrooms, and parking lot.
• Ensure all front-end supplies and Ice are full.
• Perform other related duties as required.

Requirements/Responsibilities

Required Skills/Abilities: Exceptional customer service and managerial skills. Excellent verbal and written communication skills. Excellent organizational and time-management skills. Ability to prioritize tasks and to delegate them when appropriate.

Education and Experience: High School Diploma or Equivalent. At least one year of experience in a retail environment, preferably in customer service, with increasing levels of responsibility.

Physical Requirements: Must be able to lift up to 50 pounds at times. Must be able to traverse and access all areas of the supermarket.