Assistant Manager-Front End

ZippyApp - Recruitment Marketing; Montgomery (AL); On-site; USD 32,000 - 52,000; Full time

Job summary

ZippyApp - Recruitment Marketing in Montgomery, AL is seeking a Front-End Manager to supervise front-end staff and support the store manager. The role involves overseeing daily workflows, staff training, and ensuring excellent customer service.

You will lead the store in corporate programs, manage ordering and merchandising, and maintain safety and cleanliness of front-end spaces. Strong communication and organizational skills are essential.

Qualifications

• Excellent customer service and managerial abilities.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to prioritize tasks and delegate when appropriate.

Responsibilities

• Oversee daily workflow of front-end staff and schedule to ensure efficient customer service.
• Lead stores in corporate programs and policies.
• Assist with weekly workbook and related paperwork as assigned.
• Train and support front-end staff and cash office procedures.
• Manage front-end ordering, stocking, and merchandising.
• Maintain safety, cleanliness, and attractiveness of front-end areas.

Skills

Customer service

Managerial skills

Verbal communication

Written communication

Organizational skills

Education

High School Diploma or Equivalent

Job description

The Front-End Manager will supervise all front-end staff and perform administrative tasks assigned by the store manager.

Supervisory Responsibilities:

• Oversee the daily workflow of the front-end staff. Schedules staff to ensure efficient customer service.
• Lead the store in all corporate assigned programs and policies.
• Recommends discipline and termination of employees by partnering with their Store Management as needed and in accordance with policy.

Duties/Responsibilities:

• Ensures consistent, efficient, pleasant customer experiences; resolves any customer service issues, complaints, or requests.
• Assist the store manager with the weekly workbook and other paperwork as assigned.
• Continually trains and supports front-end staff and cash office procedures.
• Responsible for all front-end ordering, stocking and merchandising.
• Maintain safety, cleanliness, and attractiveness of the front-end, bathrooms and parking lot.
• Ensures all front-end supplies and Ice are full.
• Performs other related duties as required.

Requirements/Responsibilities

Required Skills/Abilities:

• Exceptional customer service and managerial skills.
• Excellent verbal and written communication skills.
• Excellent organizational and time-management skills.
• Ability to prioritize tasks and to delegate them when appropriate.

Education and Experience:

• High School Diploma or Equivalent.
• At least one year of experience in a retail environment, preferably in customer service, with increasing levels of responsibility.

Physical Requirements:

• Must be able to lift up to 50 pounds at times.
• Must be able to traverse and access all areas of the supermarket.