Manager on Duty/Front End Supervisor

ZippyApp - Recruitment Marketing; Tuscaloosa (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

ZippyApp - Recruitment Marketing is seeking a Manager on Duty for its retail partner location in Tuscaloosa, AL. The MOD will supervise front-end staff, ensure opening/closing duties are performed, and support store operations to deliver consistent customer experiences.

The role emphasizes strong communication, organizational skills, and the ability to delegate tasks. Candidates should have at least a year of retail experience and a high school diploma or equivalent.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of retail experience with increasing responsibility.
• Strong customer service and leadership abilities.
• Excellent communication and organizational skills.

Responsibilities

• Oversee the daily workflow of the front-end staff.
• Lead the store in corporate programs and policies.
• Recommend discipline and termination of employees with Store Management.
• Ensure opening and closing duties are performed accurately.
• Train and support front-end staff and cash office procedures.
• Maintain safety, cleanliness, and appearance of front-end areas.
• Handle customer service issues and resolve complaints.

Skills

Customer service

Managerial skills

Verbal communication

Written communication

Time management

Prioritization

Delegation

Education

High School Diploma or Equivalent

1+ year retail experience

Job description

The Manager on Duty will supervise all front-end staff and perform administrative tasks assigned by the store manager. The MOD will close the store on some nights and ensure we are ready for opening.

Supervisory Responsibilities

• Oversee the daily workflow of the front-end staff.
• Lead the store in all corporate assigned programs and policies.
• Recommend discipline and termination of employees by partnering with the Store Management as needed and in accordance with policy.

Duties/Responsibilities

• Ensures consistent, efficient, pleasant customer experiences; resolves any customer service issues, complaints, or requests.
• Assist with all closing and opening duties to ensure the store is ready for business.
• Continually trains and supports front-end staff and cash office procedures.
• Maintain safety, cleanliness, and attractiveness of the front-end, bathrooms and parking lot.
• Ensures all front-end supplies and Ice are full.
• Performs other related duties as required.

Required Skills/Abilities

• Exceptional customer service and managerial skills.
• Excellent verbal and written communication skills.
• Excellent organizational and time-management skills.
• Ability to prioritize tasks and to delegate them when appropriate.

Education and Experience

• High School Diploma or Equivalent.
• At least one year of experience in a retail environment, preferably in customer service, with increasing levels of responsibility.

Physical Requirements

• Must be able to lift up to 50 pounds at times.
• Must be able to traverse and access all areas of the supermarket.