Assistant Front-End Manager

Seaside Market; California (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

Seaside Market is seeking an Assistant Front-End Manager in California to assist in daily operations and supervise cashiers. This role includes managing team breaks, resolving customer complaints, and maintaining a high standard of customer service.

Candidates should have a high school diploma or GED and three years of relevant experience, with strong leadership and conflict resolution abilities. Proficiency in POS systems is also essential. Join us for a fulfilling role in a dynamic environment.

Qualifications

• High school diploma or general education degree (GED).
• Three years of related experience and/or training.
• Strong leadership skills with conflict-resolution abilities.
• Proficiency with POS systems and cash reconciliation.

Responsibilities

• Supervise cashiers and baggers to ensure efficient checkout.
• Manage staff schedules for peak coverage.
• Resolve customer inquiries and complaints.
• Maintain front-end cleanliness and equipment functionality.
• Order and maintain inventory for front-end supplies.

Skills

Customer service

Leadership

Conflict resolution

POS systems

Time management

Education

High school diploma or GED

3 years related experience

Tools

Microsoft Office

Job description

Description

The Assistant Front-End Manager assists the Front-End manager in overseeing daily operations, supervising cashiers, and ensuring a high standard of customer service. Key duties include managing team breaks, handling customer complaints, resolving POS issues, managing cash drawers, and ensuring the front-end is clean and organized. This role often assumes full responsibility for the department in the absence of the manager.

Essential Duties and Responsibilities

• Directly supervise cashiers and baggers to ensure efficient checkout flow.
• Create or maintain staff schedules to ensure proper coverage during peak hours and break times.
• Monitor employee performance and provide ongoing coaching, feedback, and training.
• Maintain front-end cleanliness and ensure equipment (POS systems, registers) is functional.
• Order and maintain inventory for front-end supplies.
• Address and resolve customer inquiries and complaints professionally.
• Enforce company policies and procedures regarding refunds and price overrides.
• Opens and closes store.
• Other duties as assigned.
• Observe all store rules and company policies.

Requirements

Education/Experience

High school diploma or general education degree (GED); and three years related experience and/or training; or equivalent combination of education and experience.

Customer Service

Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.

Leadership Ability

Strong leadership skills and conflict-resolution abilities

Computer Skills

Microsoft Office. Proficiency with Point of Sale (POS) systems, cash reconciliation.

Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job and work a flexible schedule including weekends and holidays. Some requirements may be modified to accommodate individuals with disabilities: