Manager on Duty/Front End Supervisor

ZippyApp - Recruitment Marketing; Pell City (AL); On-site; USD 35,000 - 50,000; Full time

Job summary

ZippyApp - Recruitment Marketing is hiring a Manager on Duty in Pell City, Alabama. This role involves supervising front-end staff, ensuring excellent customer service, and managing store operations during shifts.

The ideal candidate will have a High School Diploma, at least one year of retail experience, and exceptional organizational skills. Responsibilities include overseeing daily operations, resolving customer issues, and maintaining a clean and safe store environment.

Qualifications

• Exceptional customer service and managerial skills.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and delegate when appropriate.

Responsibilities

• Oversee daily workflow of front-end staff.
• Ensure consistent customer experiences.
• Assist with closing and opening duties.

Skills

Customer service skills

Managerial skills

Communication skills

Organizational skills

Time management

Education

High School Diploma or Equivalent

Job description

The Manager on Duty will supervise all front-end staff and perform administrative tasks assigned by the store manager. The MOD will close the store on some nights and ensure we are ready for opening.

Supervisory Responsibilities

• Oversee the daily workflow of the front-end staff.
• Lead the store in all corporate assigned programs and policies.
• Recommend discipline and termination of employees by partnering with Store Management as needed and in accordance with policy.

Duties/Responsibilities

• Ensures consistent, efficient, pleasant customer experiences; resolves any customer service issues, complaints, or requests.
• Assist with all closing and opening duties to ensure the store is ready for business.
• Continually trains and supports front-end staff and cash office procedures.
• Maintain safety, cleanliness, and attractiveness of the front-end, bathrooms and parking lot.
• Ensures all front-end supplies and Ice are full.
• Performs other related duties as required.

Requirements/Responsibilities

Required Skills/Abilities:

• Exceptional customer service and managerial skills.
• Excellent verbal and written communication skills.
• Excellent organizational and time-management skills.
• Ability to prioritize tasks and to delegate them when appropriate.

Education and Experience:

• High School Diploma or Equivalent.
• At least one year of experience in a retail environment, preferably in customer service, with increasing levels of responsibility.

Physical Requirements:

• Must be able to lift up to 50 pounds at times.
• Must be able to traverse and access all areas of the supermarket.