Assistant Manager / Front Desk Coordinator

Bethyl Laboratories, Inc; Pasadena (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401(k)

Job summary

Bethyl Laboratories, Inc. seeks a dependable Assistant Manager / Front Desk Coordinator for its outpatient imaging center. The role combines leadership of the front desk with hands-on patient interaction to ensure smooth operations and excellent service.

The position focuses on greeting patients, scheduling, registrations, insurance verification, and coordinating with physicians and billing staff while maintaining HIPAA compliance and a welcoming environment.

Qualifications

• 1-2 years of medical front office or healthcare admin experience preferred.
• Experience leading a front desk team and coordinating tasks.

Responsibilities

• Greet patients and manage front desk operations.
• Schedule appointments and assist with patient registration and verification.
• Support workflow with technologists, radiologists, and billing staff.
• Maintain HIPAA compliance and accurate documentation.

Skills

Leadership

Medical front office

Customer service

Communication

Bilingual English/Spanish

Tools

Scheduling software

Phone systems

Job description

Assistant Manager / Front Desk Coordinator

Assistant Manager / Front Desk Coordinator – Outpatient Imaging Center
We are seeking a dependable, professional, and patient-focused Assistant Manager / Front Desk Coordinator to join our outpatient imaging center. This full-time role is ideal for someone with medical front office experience who enjoys leading a team, supporting daily operations, and helping patients feel welcomed and cared for from the moment they arrive.

What You'll Do

• Assist with the day-to-day leadership of the front desk team, including training, task coordination, and workflow support.
• Greet patients, answer phones, schedule appointments, and provide excellent customer service in person and over the phone.
• Support patient registration, insurance verification, authorizations, referrals, and payment collection.
• Review patient information, orders, insurance details, and required documentation for accuracy and completeness.
• Help keep patient flow moving smoothly and communicate updates to technologists, radiologists, billing staff, and referring offices.
• Respond to patient questions and concerns with professionalism, patience, and timely follow-through.
• Maintain front office organization, supplies, cleanliness, and readiness throughout the workday.
• Follow HIPAA guidelines and company policies to protect patient privacy and confidentiality.
• Perform other administrative and operational duties as needed.

What We're Looking For

• 1-2 years of medical office, healthcare, or patient-facing administrative experience preferred.
• Previous lead, supervisory, assistant manager, or front desk coordination experience preferred.
• Experience with medical scheduling, registration, insurance verification, authorizations, referrals, or billing support.
• Strong communication and customer service/problem-solving skills.
• Ability to multitask, stay organized, and remain calm in a busy healthcare setting.
• Comfortable managing a high volume of incoming calls, referring physician office communications, and patient interactions.
• Comfortable using computers, electronic scheduling systems, office equipment, and phone systems.
• Ability to support daily office operations while assisting with staff oversight and workflow management.
• Dependable, professional, team-oriented, and committed to excellent patient care.
• Bilingual English/Spanish skills preferred.
• Flexible schedule and availability as needed.

Why Join Us

• Supportive team environment with a strong focus on professionalism, kindness, and patient care.
• Opportunity to take on a leadership role in a growing outpatient radiology practice.
• Fast-paced, meaningful work helping patients and referring providers every day.
• Collaborative setting with front office staff, technologists, radiologists, and billing team members.

Benefits

• Health, dental and vision insurance
• Company provided life insurance
• Voluntary benefits: short- and long-term disability, accident, critical illness, additional life insurance
• Vacation - Receive 1 week (40 hours) after 6 months; 2 weeks (80 hours) after 1 year
• Sick - Starts to accrue after 6 months and eligible to take after 6 months
• 401(k) - eligible 1st day of the quarter following 12 months of employment; employer matching up to 5%