Lead Medical Receptionist

RadNet; Glendale (CA); On-site; USD 66,124,800 - 70,257,600; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA with employer funding

Wellness dollars

401(k) match

Free imaging services for employee & 1

Free services at imaging centers for 2

Job summary

RadNet in Glendale, CA is seeking a Patient Services Team Lead to guide front desk operations, schedule patients, and serve as a liaison between physicians and patients. You will register patients, verify insurance, collect co-pays, and ensure accurate documentation in a fast-paced radiology center.

Minimum 3+ years as a Patient Service Representative in radiology, strong communication and leadership, and a high school diploma are required.

Qualifications

• Minimum 3+ years as a Patient Service Representative in a radiology center.
• Excellent communication and interpersonal skills.
• Ability to train and lead a team in a fast-paced environment.

Responsibilities

• Lead a team of employees and oversee front office operations.
• Coordinate work schedules and assist in interviewing candidates.
• Register patients, collect signatures, and ensure accurate documentation.
• Verify insurance, collect co-pays, and ensure proper billing.
• Greet patients, answer calls, and schedule appointments.
• Serve as liaison between physicians and patients and safeguard PHI.

Skills

Team leadership

Training

Communication

Scheduling

Front office operations

Patient service

Computer skills

Education

High school diploma

Tools

Microsoft Office

Job description

Patient Services Team Lead

Responsibilities

• Lead a team of employees.
• Provide training, inspiration, and guidance to the team so that each employee has a chance to recognize and develop their potential to the fullest.
• With guidance from the center manager, help coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions.
• Relieve staff for vacation and sick-time coverage.
• Greet incoming patients and visitors in a friendly and service-oriented manner.
• Be a liaison between the physician(s) and the patients.
• Register patients, obtain proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Verify/update changes in patient/physician/insurance to ensure proper billing, and collect co-pays and fees.
• Answer phones, and schedule patients.
• Guide patients through this sometimes difficult process by kindly talking them through the steps and answering their questions and concerns.
• Notify appropriate team member of patient arrival and coordinate with the back‑office staff for timely care of patients.
• Participate in meetings.
• Assist in the implementation and administration of procedures and best practices to streamline processes for center operations.
• Participate in and/or lead various projects to support center operations and quality patient care.
• Demonstrate competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguard any on-site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrate respect for company property, including any cash and patient financial information on site or on patient portals.
• Be responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrate respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrate ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrate ability to establish, nurture, and maintain cooperative working relationships.

If You Are

• Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

To Ensure Success In This Role, You Must Have

• At least 3+ years of experience as a Patient Service Representative within a radiology center.
• High school diploma.
• Excellent communication and interpersonal skills, computer skills, problem solving skills, and the ability to build and maintain a strong team environment.
• Dynamic and knowledgeable leadership attributes.

Benefits

• Comprehensive Medical, Dental and Vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) Employer Match.
• Free services at any of our imaging centers for you and your immediate family.

Pay Range $24.00 - $25.00 / Per Hour