Assistant Manager, Financial Services & Growth

Heights Finance Corporation; Marion (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Medical

Dental

Vision

401(k) with company match

Job summary

Heights Finance Corporation is seeking a Financial Service Representative in Marion, IL to deliver exceptional service, build lasting relationships, and help customers secure financial solutions. You’ll participate in training, grow your skills, and advance within a dynamic consumer finance organization.

Join a team that values growth, offers a structured schedule, and provides comprehensive benefits. The role includes inbound and outbound calls, cross-selling opportunities, and a focus on

Qualifications

• Customer Focus: A genuine desire to help others and provide top-tier service in every interaction.
• Sales Mindset: Confidence in promoting products and services that meet customer needs.
• Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
• Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
• Adaptability: Willingness to learn new systems and processes in a dynamic environment.
• Team Player: A collaborative spirit with a desire to contribute to team success.
• Educational Background: High School diploma or equivalent required; college coursework or degree is a plus.
• Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required—we’ll train the right candidate!

Responsibilities

• Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
• Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
• Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
• Learn and Grow: Participate in a hands‑on training program with one‑on‑one mentoring to build your skills and confidence.
• Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.

Skills

Customer service

Sales

Communication

Problem solving

Adaptability

Teamwork

Education

Industry experience

Education

High school diploma or equivalent

Job description

Heights Finance Corporation is seeking a Financial Service Representative in Marion, IL to deliver exceptional service, build lasting relationships, and help customers secure financial solutions. You’ll participate in training, grow your skills, and advance within a dynamic consumer finance organization.

Join a team that values growth, offers a structured schedule, and provides comprehensive benefits. The role includes inbound and outbound calls, cross-selling opportunities, and a focus on