Customer-Focused Financial Solutions Advisor

LendDirect Corp.; Harrisburg (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(K) with company match

Tuition Reimbursement

Leadership Development Programs

Job summary

Heights Finance, part of the Attain Finance family, seeks a Financial Service Representative in Harrisburg, IL. You will deliver exceptional service, guide customers through loan processes, and build lasting relationships while pursuing sales opportunities.

Join a team that values growth, training, and compliance, with a focus on customer outcomes and responsible lending practices in a dynamic consumer finance environment.

Qualifications

• Genuine desire to help customers and provide top-tier service in every interaction.
• Confidence in promoting products and services that meet customer needs.
• Excellent verbal and written communication skills with the ability to build rapport quickly.
• Ability to think on your feet and offer creative solutions to customer challenges.
• Willingness to learn new systems and processes in a dynamic environment.

Responsibilities

• Deliver exceptional service: guide customers through the loan process with care and professionalism.
• Drive sales growth: educate customers on financial products and services, upsell and cross-sell.
• Engage customers: manage inbound calls and make proactive outbound calls to attract new business.
• Support delinquency management: collaborate with customers on past-due accounts and offer solutions.
• Learn and grow: participate in hands-on training and mentoring to build skills and confidence.
• Ensure compliance: follow all regulatory guidelines and company policies to protect customer information.

Skills

Customer Service

Sales Mindset

Strong Communication

Problem-Solving

Adaptability

Team Player

Education

High School Diploma

College Coursework

Job description

Heights Finance, part of the Attain Finance family, seeks a Financial Service Representative in Harrisburg, IL. You will deliver exceptional service, guide customers through loan processes, and build lasting relationships while pursuing sales opportunities.

Join a team that values growth, training, and compliance, with a focus on customer outcomes and responsible lending practices in a dynamic consumer finance environment.