Assistant Manager — Fast-Track to Store Leadership

Quality Brand Group; Hurst (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Quality Brand Group LLC operates multiple Dunkin’ locations and is seeking an Assistant Manager to support the Restaurant Manager in planning, directing, and controlling store operations. The role includes supervising staff, inventory, merchandising, losses, and scheduling, with exposure to P&L basics and sales plans.

The Assistant Manager will oversee shift operations, ensure guest satisfaction, and help recruit, hire, and coach team members while adhering to state and federal regulations.

Qualifications

• Must be able to fluently speak/read English
• Math and writing skills required
• Restaurant, retail, or supervisory experience preferred
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Be physically and mentally capable of learning to operate standard restaurant equipment (minimum age requirements may apply).

Responsibilities

• Arrive on time to prepare for your shift.
• Demonstrate respect and dignity with team members and guests.
• Follow the communication guidelines of the store.
• Assign roles, set shift expectations, motivate team members, and provide feedback.
• Deploy team members to meet guests’ needs and service standards.
• Assist in training Crew Members as directed by the Restaurant Manager.
• Communicate goals and hold team members accountable for performance.
• Drive urgency to satisfy guests and ensure processes are followed.
• Monitor performance to maintain quality, service, and cleanliness.
• Ensure adherence to restaurant standards and marketing initiatives during shifts.
• Control labor and food costs and cash handling during shifts.
• Ensure compliance with cleanliness, food safety, and safety policies.
• Report equipment issues and provide feedback for improvements.
• Comply with all brand and franchise policies.
• Respond to coaching and feedback with a learning mindset.
• Be accountable for assigned responsibilities and multi-tasking.
• Always view guests as highest priority and resolve issues with urgency.
• Adhere to brand standards and ensure quality food and beverage delivery.
• Maintain clean work environment and proper uniform standards.

Skills

Fluent English

Math & writing

Supervisory experience

Guest focus

Results-driven

Problem solving

Team leadership

Physical capability

Job description

Quality Brand Group LLC operates multiple Dunkin’ locations and is seeking an Assistant Manager to support the Restaurant Manager in planning, directing, and controlling store operations. The role includes supervising staff, inventory, merchandising, losses, and scheduling, with exposure to P&L basics and sales plans.

The Assistant Manager will oversee shift operations, ensure guest satisfaction, and help recruit, hire, and coach team members while adhering to state and federal regulations.